Gerber Collision & Glass - Redmond
Gerber Collision & Glass - Redmond offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
It was an insurance claim and went smoothly.
Customer Service - 5.0/5.0 -
The Redmond location did the work and were great on the phone. They had forgotten to put the spare in its correct place and the Seattle rainier location did it for me and were super friendly. They also jumped my car twice.
Returned Clean
My Experience - 5.0/5.0 -
All good
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Looks like they did a great job.
Customer Service - 5.0/5.0 -
They were very efficient and helpful.
My Experience - 5.0/5.0 -
Roman was courteous respectful knowledgeable and efficient. Great service. I would definitely recommend Gerber.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very professional and helpful. Communicated well and were responsive. Best repair shop I've been to
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
To my eyes, the quality of work is/was excellent.
Customer Service - 5.0/5.0 -
Very good customer service and follow-up.
Returned Clean
My Experience - 0.0/5.0 -
Let me start by saying the final product looks great. However, it was QUITE the process getting to this point and there is definitely training that is needed for everyone working at the Redmond site. I now completely understand why this shop has a poor 3.6 star rating on google reviews. I had two claims open, one for damage to the front and one for damage to the back. You all had my car about two weeks. I was told my car was done by Joe on a Friday so started the drive from north bend to Redmond. About 15min later Joe called back and said there was an issue with the light, it broke, but they think they can still get it done, clarifying my car was in-fact NOT done or reassembled. 3 or 4 calls later from Joe going back and forth on it was done and then was not going to be done ultimately an hour later going with it wasn’t doing to be done but for sure it would be done first thing Tuesday. Ok. Monday comes, no confirmation, no updates. Tuesday morning comes and goes, no update. Finally at 1:30pm I call the shop asking for an update. Veronica at the front said she has “no idea what I’m talking about and Roman is busy but will call me back”. Roman calls back and says it’ll be all set around 3:30-4 so I can head over. Mind you I had to take this day off because it was supposed to be done first thing in the am and due to the distance (an hour at least each way). It all went downhill from here. As I pulled in I could see from the parking lot (before even getting out of my car) it was still damaged. I walk in and Roman asks for payment an to check out. Odd. I mentioned it’s still damaged and while he offered an I’m sorry and an excuse about how it must be a technician confusion issue (odd you didn’t even look before calling the customer to drive out…,,). He definitely did not offer anything to cover the wasted day off and the poor communication, the half tank of wasted gas, or the 3 hours (due to rush hour) of time driving to and from north bend for nothing. He clearly didn’t even bother to look at the car before telling me it was done and to drive out….. Over the next three days there was no better communication, in fact there was none at all unless I called to get an update. The car was finally completed last Friday (although not without the same it’s on track, wait there’s an issue, ok it’s done you need to come right now with only two hours before closing to get there….) and looks good. However, at check out the machine to take cards broke and Roman didn’t know how to fix it and couldn’t tell me if I was getting charged twice. While totally a tech thing it sort of is the icing on the cake for how bad this all went. To make matters worse Roman told me I would be getting this survey and told me that I had to rate them a 10 or they wouldn’t get paid/negative impact. I was ASTONISHED. After what is the worst beginning to end process for getting car repairs I’ve ever had this guy thinks it’s appropriate to tell a customer to give them a perfect score. This is inappropriate, and honestly quite awkward. I would hope he would actually want honest feedback to use and make process improvements…… I will say Roman, Veronica and the guy who helped fix the card reader are all very friendly and welcoming. Perhaps they were understaffed or something. However this was really bad, and trying a used car salesman pitch after a very bad sequence of errors is in itself a reason I’d never recommend this shop to friends or family.
My Experience - 5.0/5.0 -
Great service and communication
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Gerber was very professional and courteous at all times. I was very impressed with the standard of workmanship and would definitely recommend them to friends or family.
Repair Quality - 5.0/5.0 -
Really pleased with the quality of the repair.
Customer Service - 5.0/5.0 -
Customer service was excellent.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Could not be happier with the work they put in. Outstanding workmanship on repairs and went out of their way to clean and make car look nice again. Many thanks to the entire Gerber collision crew!
My Experience - 5.0/5.0 -
You did exactly as promised, and kept me informed on progress. Well done!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My car repair was seamless and so easy. They kept me up to date with the progress of repairs, and the car looked great when I picked it up.
Customer Service - 5.0/5.0 -
See prior comments
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent service and communication from the staff!
Customer Service - 5.0/5.0 -
Staff were very helpful and knowledgeable!
My Experience - 5.0/5.0 -
The repairs made the car look brand new. I am grateful for the job done.