Gerber Collision & Glass - Renton
In operation 85 years, 14 years at this location.
Gerber Collision & Glass - Renton offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
- Spanish
- Russian
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Kept me Informed?
No
Likely to Recommend - 0.5/5.0
Repair Quality - 1.0/5.0 -
The quality of the repairs was high and they even detailed the inside of the car for me. However, the front desk representative named Alex was exceedingly rude, they did not complete my repair in the time frame promised, and repeatedly failed to communicate with me regarding the status of my repair. I will never give them my business again.
Customer Service - 0.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0 -
My only request would have been more regular updates, but I was able to call in for that. They were great!!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 2.5/5.0 -
The only reason for this low score is their communication about when the car would be ready. I dropped it off at 8 a.m. on Wed., Dec. 17, and they said it would probably be done by Friday afternoon. I heard nothing from them by 2 p.m. Friday, so I called, and was told they'd had a problem getting the bumper, and it wouldn't be ready till the following Tuesday (Dec. 23). I heard nothing from them so I called around noon on Christmas eve, and only got their outgoing message. They DID call the day after Christmas, telling me the car would be ready later that day.
My Experience - 0.0/5.0 -
6 weeks 5 days for what I was told was a 2 week repair. Any delay that could happen did happen. This is the 4 th repair i have sent to Gerber. Quality of workmanship is still excellent. They did offer me a rental the last 2 weeks. I will still use Gerber for quality repairs.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 3.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Professionals hard at work
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Try to lower your repair price.
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I am satisfied with the repair done to my car.