Gerber Collision & Glass - Renton

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

Not sure yet the light is in a straight line to the other. Would have preferred all OEM parts.

Customer Service - 4.5/5.0 -

Appreciated the text updates. A 9 only because I wasn't always able to get right through to the office -- the call would transfer to the national. The office ladies, however, were pleasant to deal with whenever I got through. Gave me the info I needed and answered my questions clearly.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great communication and finish work

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

First we’re greeted by Cora or Sandy who are both very polite and friendly. Second Sandy sends updates twice a week. Third the service is excellent and fast. And fourth the car is returned super clean.

Likely to Recommend - 5.0/5.0 -

Your shop is great

Repair Quality - 5.0/5.0 -

It was perfect

Customer Service - 5.0/5.0 -

They are the best

Returned Clean

My Experience - 5.0/5.0 -

Very nice people and they did an excellent job.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Did a great job and ahead of schedule so we wouldn't need to rent a car or cancel a trip we had planned.

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 4.0/5.0

Customer Service - 4.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

The customer service is very polite and kind. The service was super fast, I only waited a week until I received my repaired vehicle. The car looked brand new again. I had no complaints. Thank you Gerber Collision.

Customer Service - 5.0/5.0 -

The customer service is very polite and kind. The service was super fast, I only waited a week until I received my repaired vehicle. The car looked brand new again. I had no complaints. Thank you Gerber Collision.

Returned Clean

My Experience - 0.0/5.0 -

Door doesn’t close like before.

Likely to Recommend - 4.0/5.0 -

Good work!

Repair Quality - 5.0/5.0 -

The repair looks great! And, the communication was quick and clear during the process.

Customer Service - 5.0/5.0 -

Good and clear!

Returned Clean

My Experience - 5.0/5.0 -

Everything went smoothly, the service was fast, and the quality of work was excellent. The turnaround time was very quick.

My Experience - 5.0/5.0 -

Honestly the overall experience was fantastic. Your team were super helpful and welcoming. They helped me with getting in touch with Enterprise and massively beat the initial repair time estimate. They made what would normally be a stressful experience into a quick and easy one.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Appreciate the fine work and excellent communication

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Excellent customer service. Gerber kept me informed through every step of the process.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Cora and Sandy were fabulous

Customer Service - 5.0/5.0

Returned Clean

My Experience - 0.0/5.0 -

The gerber employee forgot to connect the Air temperature circuit once the front bumper was reassembled from the repair causing the engine light and ambient temperature not to work on dash display. Tried to call them for hours in the afternoon after I picked up the truck and noticed engine light on. Finally talked to Kora and the people there thought I possibly brought it in that way. No way! Also, they don’t have a dedicated person taking incoming calls at various times during the day and particularly in the afternoon. Lastly, I could not return to the Gerber facility immediately as I had to be in Seattle for an appointment. Thus , I went to my local auto repair “Rainer Automotive, in Maple Valley at 5:00 pm and they inspected the front bumper and grill and found the disconnected circuit after review of their diagnostic electronic tool. The open circuit was Ambient Air temperature Circuit. It was connected by them and they also cleared the engine light. Cost me $147.97 and I will seek reimbursement.

Likely to Recommend - 4.5/5.0 -

Yes, I would recommend them in the future

Repair Quality - 4.5/5.0 -

The quality of the repair was very good but the phone calls to the office go unanswered at times and can be quite frustrating

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

I would recommend Gerber without hesitation!

Repair Quality - 5.0/5.0 -

The team at Gerber handled my insurance claim thoroughly from making an appointment, updates along the way, and excellent repairs...thanks so much!!

Customer Service - 5.0/5.0 -

I appreciated the professionalism of the staff and frequent updates of the work being done.

Returned Clean

Likely to Recommend - 4.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 0.5/5.0 -

Communication goes a long way in salvaging a poor experience and lack of communication definitely impacted my views of the service I received.

Repair Quality - 0.5/5.0 -

Repairs were done through insurance and while there was not much body work that needed to be done, my concern is the manner in which the additional repairs wasn't handled. Never any follow up on status requests; my concerns were supposedly noted during the initial estimate but never addressed. When following up to have the vehicle looked at again, no calls; unavailable; no interest WHATSOEVER in facilitating repairs after the body work portion had been completed. If my repair work hadn't been taken care of through insurance, I would absolutely NEVER bring my car in here for repairs.

Customer Service - 0.5/5.0 -

again, no follow up on status requests...customer service answers the phone as if it's a giant inconvenience to have to answer inquiries about your order. The constant line i was given was that "our estimator is out and so we'll have to follow up"...well the estimator overlooked and left out very important aspects of the repair that ultimately never got addressed.

Returned Clean