Gerber Collision & Glass - Riverside/Main St.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

I want to say thank you so much for a great job on my vehicle doing it quick and saved me a lot of time and money thank you much I would definitely recommend you two others God bless you

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Great job and amazing work.

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I just wish it didn't take as long as it did. When I was rearended last year they replaced my bumper snd fixed the rear in a few days. Repairing my door took a whole week.

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Best experience I have had with a repair facility. Brian and the rest of the team provided outstanding customer service with timely updates regarding my repair and my vehicle was completed a week earlier than anticipated. Well done Gerber Riverside team!!

My Experience - 5.0/5.0 -

Efficient and friendly service.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Thanks for taking the time to do the job right

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Everything seemed fine. I drove the car home with zero problems. I haven't driven it since but will soon.

Customer Service - 5.0/5.0 -

Great customer service

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 4.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Thank you so much for delivering my vehicle and picking up my rental and getting my car done early

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Gerber was able to get my car done early and was able to deliver my car and pick up the rental on a Saturday

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Everything looked great except for there is a rip in the drivers seat

Customer Service - 5.0/5.0 -

Mike was great keeping me informed on the car

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 0.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

My Experience - 0.0/5.0 -

My car was dropped off for repairs and a major part of the repair was overlooked or not noticed by the person who does the walk-around/estimate. Not sure how one could miss a whole wheel-well cover missing when the whole damage repair was in the same location. So when I was told my car was ready to pickup, that was the first thing I noticed. On top of all this, I was leaving for vacation and had to have my car tuned up before I left, the person knew all this when I dropped off, so this delayed everything I was planning on doing. And not to mention if I had not noticed a defect on a "new" part I probably wouldn't of been told that it was my previous part since a new one was on backorder with no ETA. So a long story short, I had to stay in my rental over my vacation and pay extra to use that gas guzzler and figure out a way to transport all my luggage on top of a minivan with a panoramic sunroof. Not fun and I wasn't happy. But what could I actually do?!?!?

Likely to Recommend - 2.5/5.0

Repair Quality - 2.5/5.0 -

The van was fixed. Not when I was promised. And I still have to return for a part that was on backorder with no ETA, so we'll see if I even receive a call when it is available since I probably wouldn't of been told it was my old part that was put back on if I hadn't noticed a ripple on the bumper.

Customer Service - 3.0/5.0

Returned Clean