Gerber Collision & Glass - Rogers (Mn)

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great job. All repairs came out great.

Customer Service - 5.0/5.0 -

I appreciated the text updates to my vehicle.

Returned Clean

Likely to Recommend - 0.5/5.0

Repair Quality - 1.5/5.0 -

No communication on what was going on

Customer Service - 1.5/5.0 -

The only thing I can say is the work on the car was good . That being said , customer service was awful and it went from 2000 to totaled to 8000 from up to 2 weeks ended up one month and three days . They said they sent me up dates but my phone never received them maybe once or twice .

My Experience - 5.0/5.0 -

Awesome experience! Quick and seamless

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

All of you at Gerber were very polite, courteous, and knowledgeable. You were great at keeping us informed of our vehicle repair timelines and made the entire repair process smooth.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Gerber Collision was extremely professional, courteous, and knowledgeable. They were fantastic about keeping us informed on the progress and timeline on our repairs. Also Gerber made the entire process very smooth.

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

We really appreciate the indecisiveness with State Farm! You really stressed the importance of quality work while repairing the 2008 Ford Escape! We will highly recommend your services!

My Experience - 5.0/5.0 -

Customer service and attention to detail was excellent. Would recommend your staff to anyone in need of repair work.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Made the repair process easy and answered any questions I had.

Customer Service - 5.0/5.0 -

Everyone that I dealt with was very well versed and accommodating to any questions that I had.

Returned Clean

My Experience - 5.0/5.0 -

If you don’t want the customer to leave their truck or vehicle there which is an inconvenience to the customer have them pre-pay for the parts. This will guarantee they will come back and get your car serviced then pay for the labor once the job is done.

Likely to Recommend - 0.5/5.0 -

I would not recommend Gerber collision to anybody.

Repair Quality - 2.0/5.0 -

Took long time to get it done, I understand supply chain may have had a big impact on this, but workmanship is terrible.

Customer Service - 4.5/5.0 -

Jaimie was great to work with, only reason its not a 10 is because one of the others lied to me about it getting an alignment that did not get done prior to me picking up the vehicle and noting it.

Likely to Recommend - 5.0/5.0 -

Would recommend

Repair Quality - 5.0/5.0 -

Great work and communication

Customer Service - 5.0/5.0 -

Great communication

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 4.0/5.0

Repair Quality - 4.0/5.0 -

Took over 2 weeks ut I am happy with th e work

Customer Service - 5.0/5.0 -

Friendly and personable

My Experience - 5.0/5.0 -

They did an excellent job!

Likely to Recommend - 5.0/5.0 -

Very professional job by them!

Repair Quality - 5.0/5.0 -

They did a great job letting me know how the repair was going! All the damage that they repaired looked awesome!

Customer Service - 5.0/5.0 -

Great job at letting me know how far along they were with fixing my truck!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 2.0/5.0

Repair Quality - 3.0/5.0 -

I am satisfied with the work they did, but the communication regarding the status of my car was very poor.

Customer Service - 2.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean