Gerber Collision & Glass - Rogers (Mn)

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 3.0/5.0 -

Please be clear up front instead of saying yes to the the request then no when done. My lesson will be to see it in writing before I would ever come back or recommend your service. Probably my fault for not asking for our agreement in writing. Lesson learned

Repair Quality - 3.0/5.0 -

The rear quarter panel looks great. When we came in to talk I said I would come here but if you would add ( at no cost) to fix one ding in the rider side door. I thought you agreed. You charged me $175. Then on checkout you talked about the area of the right down side that needed to be buffed out. Said it would probably be free since you forgot to mention to the crew, but could cost fifty or more. I’m not trusting what we discuss. Let me know what the cost you would charge to “buff out” the area you forgot to mention to the shop and maybe I want you to do it.

Customer Service - 3.0/5.0 -

Same

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great communication from John the Manager.

Customer Service - 5.0/5.0 -

Great communication from John the Manager.

Returned Clean

My Experience - 5.0/5.0 -

Thank you all for being helpful and genuine…!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

I love how honest everyone was. I got a straight up honest estimate about the damages to my vehicle and they helped me choose the best option. Everyone was super nice and easy to work with. I will definitely be coming back if I ever need to in the future!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

One person in Little Falls stayed at the shop during a blizzard so that I could pick up my car, I can't express hoe grateful I am of him! Thank you for fixing my car!!!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Car looks great

Customer Service - 5.0/5.0 -

Very informative

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Thank you for all the hard work you put into it. It was frustrating at times when we were waiting for parts but i know there was nothing that could be done about it. I really appreciated the updates i recieved on my car, even if nothing much had changed. Thank you again. My wife and kids are extremely happy to have their car back.

My Experience - 5.0/5.0 -

Brianna was so helpful and wonderful with communications! My vehicle looks great too! The repairs are flawless. Whoever cleaned it needs a raise :)

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer service was good, kept me updated on progress of repairs. Very satisfied with repairs.

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 0.0/5.0 -

Front camera has a crack in it now, when I picked up my ride and I am told it will cost me $650 to fix it out of my own pocket, even though it was not damaged when I dropped it off to get windshield replaced and front corner fixed.

Likely to Recommend - 2.5/5.0 -

Depends on if they fix my front camera that is not working properly now, since it was fine when I brought it in.

Repair Quality - 2.5/5.0 -

Repairs that it was brought in for seem to be completed but my front camera doesn’t work properly now and it is chipped according to the repair guy. It was fine when it was brought in 3 weeks ago, so still waiting to hear back on when they are going to fix this issue now.

Customer Service - 2.5/5.0 -

I paid for the repairs when I brought my vehicle in and when I went to pick it up 3 weeks later she tried to say I didn’t pay yet and wanted me to pay again.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Got it done in a timely manner. Very good at giving me updates along the way. Looked great!

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0