Gerber Collision & Glass - Seattle/Olive St.
In operation 81 years, 7 years at this location.
Gerber Collision & Glass - Seattle/Olive offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 1.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 2.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0 -
Post repair details are into,plete. Airbag sensor light remains on, clock is off.
Customer Service - 5.0/5.0 -
Excellent, if one doesn't mind waiting a bit
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0 -
The repair looks great, the shop was pleasant and helpful, enterprise was flawless.
Customer Service - 4.5/5.0
Likely to Recommend - 4.5/5.0 -
Always able to improve upon
Repair Quality - 4.5/5.0 -
Quality can always be improved
Customer Service - 4.5/5.0 -
Always able to improve upon
My Experience - 0.0/5.0 -
The guy doing the initial estimate was fine. He examined the damage, described what needed to be done and I was initially told the repair would take approximately three days. In the end, the car was there for 7 days. There was a weekend in there but 5 working says. When we were told it would be 3 days, we chose not to get a rental but a week became hard to deal with. Also, it was difficult to get any specific info on how things were progressing or what the estimated completion date might be. My biggest dissatisfaction, however, was the intake process. The hours posted on the internet and on the door state that the place opens at 7;30. On the day of my appointment, I arrived at 7:45 to drop off the car and the doors were locked. Circling the building, I could see staff at their desks, so I returned to the door and knocked loudly until someone came and told me that they were technically open, but they were in a staff meeting and could not help me until they were finished. They suggested that I could come in and wait, but that it would be more than just a few minutes. I had my wife waiting to drive me back home and she couldn’t wait, so we left and returned at 9 at which time I had a 20 minute wait until someone could take the car. Again my wife waited. The woman who finally did the intake talked as if the info gleaned by the estimator was irrelevant and described a much different scope of work than had been laid out at the time of the initial estimate. She bruskly dismissed entirely the idea that the work might be done in 3 days, though she was unwilling to make any guess about how long it would take.in the end, the work seems fine, but the drop off process, the length of time the repair took and the lack of info while you had the car we’re unacceptable to me and I will not be recommending this shop to anyone. In addition, it is my intention to report my dissatisfaction to my insurer, Pemco, and recommend that they remove your business from their list of “recommended “ body shops. Thanks for asking for my feedback. I was going to give it anyway and you’re made it easy.
My Experience - 5.0/5.0 -
My car looks like it’s brand new! Thank you.
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I felt well cared for every step of the way. Prompt service, great communication, reasonable prices, on time and on quote. Car was even cleaned inside and out as a bonus.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0 -
The process of repair itself was pretty great. However, it took three attempts to schedule my appointment because every time I showed up they kept saying that I had no appointment upon arrival
Customer Service - 4.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
They forgot to install the Mylar step pad i when car was picked up, we need to return to have it installed. Also while it was nice they cleaned the interior they returned my floor mats to the car soaking wet ( water on front and back) which got my carpet all wet and I had to dry out the carpets with towels and drive around a bunch to try to dry the carpets out.
Likely to Recommend - 3.0/5.0
Repair Quality - 3.0/5.0 -
Work was done well but not complete - still waiting to hear aback regarding availability if missing piece that they forgot to install
Customer Service - 3.5/5.0
Likely to Recommend - 5.0/5.0 -
My car was all around in better condition than when I left it. They really went above and beyond and my car was so clean when I got it back.
Repair Quality - 4.0/5.0 -
There was a part of the trim that wasn’t attached back in place. I didn’t notice until I was on the road and the wind caught it, pulling it completely up. I was able snap it back into place.