Gerber Collision & Glass - Simi Valley
In operation 81 years, 5 years at this location.
Gerber Collision & Glass - Simi Valley offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
great service Sergio did a great job👍
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
All of the staff was friendly and kind Received updates on the progress of the work being done I was so impressed My car is done very happy great job Gerber collision
Likely to Recommend - 5.0/5.0 -
Happy with the service
Repair Quality - 5.0/5.0 -
Was happy with the service
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
We will utilize them if needed in the future!
Repair Quality - 5.0/5.0 -
Great, professional, and honest business!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Highly recommended, Located in Simi Valley
Repair Quality - 5.0/5.0 -
Very satisfying repair work done on my car!
Customer Service - 5.0/5.0 -
Right on schedule!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
high quality repair work with great attention to detail.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Very good service. Staff was friendly and accomodating. Sergio was very helpful and always keeping me posted with important updates. It was a very good experience.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very good service. I highly recommend.
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
great customer service and repaired my vehicle faster than I expected.
My Experience - 5.0/5.0 -
I was happy with the work on my car, but I was not happy about lack of communication when it came to when I could pick up my car I had asked if it would be possible to pick my car up before noon on 11/07 as it was my birthday and I wanted to use my car. I called at 11 o’clock on Friday 11/07 and was told they had the wrong headlight and I could not pick up the car. I said OK I will pick it up later. How about 3:30 I went to pick up my car and was told I could not because it still needed to be calibrated and washed. Beatrice told me that she had sent me a text. I did not receive the text, but the problem is I was in a dead zone and if she sent one, I would not have received it. So needless to say, I was not happy that day.
Likely to Recommend - 3.0/5.0 -
I will recommend your shop, but with caution to who I recommend you to based on your past customer service
Repair Quality - 5.0/5.0 -
However, your customer service is lacking. When I dropped off my car on October 30 I was told it would take 6 to 7 days to repair. I called the following week to see if it could be ready by Friday, November 7 and I was told they would try. When I called back on November 7 at 11 o’clock I was told the wrong headlight was in the box and I could not pick up my car. I returned at 3:45 at 3:45 and was told my car was not ready because it needed to be calibrated and washed I don’t know how long it takes to calibrate a car. I will leave that up to you to decide. Beatrice told me that she had tried to reach me and I confirmed that on my phone by the message she left at 2:45 that day. That tells me there was still at least two hours of work time assuming your mechanics left at five. Needless to say I was very unhappy with your customer service. However, I have given you a high rating on the work completed. I won’t hold your customer service against you if that area.
Customer Service - 0.5/5.0 -
See my comments on the prior page.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great work and awesome to work with Beatrice.
Customer Service - 5.0/5.0 -
Great communication and assistance.
Returned Clean
My Experience - 5.0/5.0 -
Very quick service and great work with my car. Went quite professionally.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
fast and great service
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Did a great job and communicated the progress well!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Our SUV was done 2 days earlier, which we were so excited about. They did an amazing job on it
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Mike was excellent. He kept us in the know daily plus we got our SUV 2 days earlier than expected.