Gerber Collision & Glass - Simi Valley

My Experience - 5.0/5.0 -

Did a great job and communicated the progress well!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Our SUV was done 2 days earlier, which we were so excited about. They did an amazing job on it

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Mike was excellent. He kept us in the know daily plus we got our SUV 2 days earlier than expected.

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Great job

Likely to Recommend - 5.0/5.0 -

The best

Repair Quality - 5.0/5.0 -

The best of excellents

Customer Service - 5.0/5.0 -

Excellent

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Went fast and good service

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 3.5/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

I definitely will and already have!

Repair Quality - 5.0/5.0 -

Excellent service and high quality repairs!!

Customer Service - 5.0/5.0 -

Beatriz Rivera is the best!! Great service, timely updates and everything on time.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

The work was done beautifully!

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Great communication kept me informed about the progress Nice people too!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Appreciated the daily text messages with updated info

Customer Service - 5.0/5.0 -

Same as before liked the updates

My Experience - 5.0/5.0 -

I can’t say enough good things about Gerber Collision & Glass in Simi Valley! Mike and Beatriz (I hope I am spelling her name right) were both extremely helpful and kind throughout the whole process. My grandma gave me this car, so I was devastated when it got damaged — but they made it look absolutely brand new. They both have amazing attitudes, provided excellent customer service, and got my Kia Soul done in just a few days. I highly recommend them to anyone who needs repair work. I don’t know what they make, but in my opinion, they both deserve a raise! Five stars all the way!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

I was kept closely informed on the progress of the entire process, including administrative paperwork and actual repair process. My car was repaired and completed on schedule as promised.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I was closely informed and my car was repaired to my full satisfaction and completed on schedule as promised.

Customer Service - 5.0/5.0 -

I was kept fully informed and in a timely manner.

My Experience - 5.0/5.0 -

I am totally satisfied with the work that the Gerber Collision team did on my Toyota Prius. They went over and above to make the car look identical to it’s original appearance. Thank you so much.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I am very satisfied with the repair work done on my Toyota Prius at Gerber Collision & Glass. My car looks like it did when I first drove it out of the dealership 13 years ago.

Customer Service - 5.0/5.0 -

Randy and Beatriz are both examples of great customer service representatives offering updates on the progress of the repair work.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Beatriz is very thorough to make sure her customers are pleased with the service. She takes her job very serious.

Customer Service - 5.0/5.0 -

Beatriz sets the standard for great customer service. She personally inspected my car before I took possesion after the repairs were finished.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Customer service was great and the work was good

Likely to Recommend - 0.5/5.0

Repair Quality - 2.5/5.0 -

The repair work to my front bumper was done at a satisfactory level. It took three separate attempts to get it right though. The first time I was told my truck was ready, I arrived and the bumper was not even put on straight. The general manager and technician both tried to convince me that it was put on correctly. I said there’s no way that this is correct. (I have pictures and video to show the original work). The general manager voiced that she wished there was another Ram 2500 on the lot to compare. I told her I’m going straight to the dealership to take pictures of a brand new ram 2500’s bumper to compare. She asked to join me and we drove together to the Dodge dealership. When she saw a brand new truck, her words to me were “Oh you’re right”. I returned my truck for them to further attempt the repair. Two days later I return when I was told my truck was now correctly finished. This time the bumper was on straight, but the two tow hooks attached to the frame/bumper were loose and rattled when you shook them. (I have video that shows how bad it was). The GM told me her technician would get on it right away, so I left and returned 45 minutes later for the now third attempt to pick up my truck. The bumper and toe hooks seemed to be correctly installed. I rated the repair as a five out of 10 because the front bumper was ultimately repaired. The tolerances/gap between the front bumper and body of the truck are not as tight as before the repair, but it is straight and the tow hooks are snug. My overall experience I would rate a zero. Your tech is incompetent at best and I did not appreciate your staff telling me that the original work was correct and that nothing else could be done. I had to drive your general manager to the Dodge dealership to show her what a straight bumper looked like. That was completely unacceptable.

Customer Service - 0.5/5.0 -

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My Experience - 5.0/5.0 -

All members very friendly

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0