Gerber Collision & Glass - Skokie

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Yes!! My car looked so gorgeous and clean. Good as new :)

My Experience - 5.0/5.0 -

Took care of my car in a timely manner! Would definitely use them again.

My Experience - 0.0/5.0 -

This was the worst claim experience. Gerber promised to fix the car in 4 days but they took 17 days. On top of that this place was highly unprofessional. They ignored my calls, manager Mia was completely useless. Assignee Ben was highly unprofessional. They lied so many times about getting my car ready. They never even apologized once for their unprofessional behavior. NEVER ever I will recommend Gerber to anyone.

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0 -

1. It took them 23 days to repair a minor front bumper — twenty-three days for a job that should have taken a few. 2. From day one they committed to delivering the car on August 23rd (I dropped it off on August 4th). Only when I pushed them did they suddenly produce an excuse: the replacement part they received was damaged. Not once did anyone call me proactively to tell me this — I had to chase them for every update. 3. Ben and Mia were extraordinarily rude and completely unprofessional. They refused to answer my calls, and even after I escalated, nobody lifted a finger to move things along. 4. Because of their delays, I was forced to rent a car for an additional 13 days at a cost of roughly $1,500 — money the insurance company would not cover and that came straight out of my pocket. 5. I have been a Gerber customer for 25 years. In the past, if anything happened to my car, I would hand it over to Gerber with my eyes closed. After this experience, I will never set foot in your shop again, and I will actively advise others to stay away. 6. This was, without question, the worst car repair experience I have ever had. I could keep writing, but I have no illusions — this is just a survey, and based on the customer service I've seen from your team lately, you will simply delete it.

Customer Service - 0.5/5.0

My Experience - 0.0/5.0 -

Worst place to get your car fixed

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0 -

Worst place to get the car fixed

Customer Service - 0.5/5.0 -

Disappointed

My Experience - 5.0/5.0 -

Good work. Done very fast.

My Experience - 5.0/5.0 -

The individuals who assisted me throughout the process from car drop off for repair to picking up repaired car were all so helpful, knowledgeable and polite. They answered all my questions each time I spoke with someone whether over the phone or in person. They coordinated with the insurance company throughout and ensured the return of my rental car. They made a frustrating situation as manageable as possible. Thank you!

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0 -

This was the email I sent with no response Hi Mia, I will work on completing the survey for you. However, I have a couple of questions regarding the recent repairs on my 2014 Honda CR-V. When we initially brought the vehicle in, we discussed a noise coming from underneath the car following the accident. We subsequently took the car to Just Tires, where they informed us that the heat shield was loose and that the vehicle required an alignment. From my understanding someone backing into a car which caused an impact can require the car to need an alignment? Additionally, could you let me know if Gerber performed an alignment as part of the service, or if only the cosmetic work was completed before the car was returned to us? Thank you for your assistance, and I look forward to your response. Best regards, Jermaine

Customer Service - 0.5/5.0 -

Hi Mia, I will work on completing the survey for you. However, I have a couple of questions regarding the recent repairs on my 2014 Honda CR-V. When we initially brought the vehicle in, we discussed a noise coming from underneath the car following the accident. We subsequently took the car to Just Tires, where they informed us that the heat shield was loose and that the vehicle required an alignment. From my understanding someone backing into a car which caused an impact can require the car to need an alignment? Additionally, could you let me know if Gerber performed an alignment as part of the service, or if only the cosmetic work was completed before the car was returned to us? Thank you for your assistance, and I look forward to your response. Best regards, Jermaine

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Finished repairs sooner than expected. Very professional staff.

My Experience - 5.0/5.0 -

Excellent. Thank you too for taking care of my car.🙏

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Excellent

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

Great customer service. Great friendly staff. Excellent workmanship.

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

Staff are wonderful & accomodating.

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Amanda was awesome with communication and you guys did a great job. Thank you.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean