Gerber Collision & Glass - Southgate
In operation 85 years, 10 years at this location.
Gerber Collision & Glass - Southgate offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0 -
Could not have been a more satisfied customer
Repair Quality - 5.0/5.0 -
Looked like a new car.
Customer Service - 5.0/5.0 -
Very professional, lots of helpful updates and made the process very easy. Plus, when I picked up my car not only did it look like new, the interior had been cleaned.
My Experience - 5.0/5.0 -
Working with the folks at facility was very good. Phone contact was not having to go through a national call center where no one made an effort to understand anything.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
Communication was not good. One message said my car was almost done and then the next said it would be another week. It took 2 weeks to get a window replaced. In addition, I was given a quote before service began and when I picked up the car the total was over $100 dollars more and there had been no communication about that.
Likely to Recommend - 0.5/5.0
Repair Quality - 2.0/5.0 -
Communication was not good. Automated updates were not accurate. Received a call late afternoon on a Friday that my car was completed after being told it would be another week. Took from 7/15 to 7/24 to replace a window, which seems a bit long.
Customer Service - 2.0/5.0 -
Communication was not good. Automated updates were not accurate. Received a call late afternoon on a Friday that my car was completed after being told it would be another week. Took from 7/15 to 7/24 to replace a window, which seems a bit long.
My Experience - 5.0/5.0 -
Very nice work. Car looks and rides great. Thanks
Likely to Recommend - 3.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0
My Experience - 5.0/5.0 -
Courteous service! Adam was very informative and helpful!! Service completed on time as predicted!! First rate service & repairs!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They covered everything and set it all up for me. No troubles at all. Great customer service!
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
They did an awesome job. The work is impeccable
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0 -
My car looks so much better! There is one little spot that didn’t get covered so there is a white spot on the back of my vehicle.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Excellent job on the repair. Kept me informed on the progress. Would use again.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0 -
I will change this to a 10 once I hear back on arm rest and emblems
Repair Quality - 2.0/5.0 -
My drivers side arm rest on the door was damaged during the repairs. I’m confident it wasn’t like this when I dropped off the car. The person I showed this to when I picked up the car said he would get back to me after he spoke with his manager. I haven’t heard back yet. I believe this should be fixed since it happened during this repair. Also, I’m unsatisfied with the Cherokee emblems that were replaced. I was told the original ones with the trims couldn’t be replaced. I don’t understand why they needed to be replaced to begin with since they weren’t damaged when I dropped off the vehicle for repairs. Could I at least please get them back? If the arm rest can be fixed and I at least can have the original Cherokee emblems returned to me then I will be satisfied.
Customer Service - 3.0/5.0 -
I would like to hear back about the arm rest and receive the original emblems back
Returned Clean
My Experience - 5.0/5.0 -
Communication was great.
My Experience - 5.0/5.0 -
Very nice job. Went above and beyond