Gerber Collision & Glass - Spring Hill (Tn)

My Experience - 5.0/5.0 -

Impressed with the service and repairs on my car. . I am a hard to please person since my dad did body work at Jim Reed Chevrolet for about 40 years. Also father in law owned a paint and body shop and I worked part time for him while in college.

My Experience - 5.0/5.0 -

Kept me up to date on how things were going. Finished when they said it would be. Did a great job.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Good communication and follow up. Thank you!

My Experience - 5.0/5.0 -

My car looks amazing like it was never even damaged thanks

Likely to Recommend - 2.0/5.0

Repair Quality - 2.0/5.0 -

My car looks as if it’s brand new but the inside of my car had mold growing under my driver side seat and my floor Mats had water underneath them now this a mildew smell in my car that I know wasn’t there when I drop off my car

Customer Service - 2.5/5.0

Returned Clean

My Experience - 5.0/5.0 -

Everyone at Gerber was super friendly and very professional! They made this experience very easy. I loved how they sent me updates regularly and when I was picking up my car, they made sure to start the a/c, so when I finished paperwork, my car was nice and cool for this hot summer day. Amazing folks!

Likely to Recommend - 5.0/5.0 -

Service was fantastic

Repair Quality - 5.0/5.0 -

They were super helpful!

Customer Service - 5.0/5.0 -

Great communication and regular updates!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Excellent service, communication and quality work!!

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

The repair work is great. My Armada looks great again. I appreciated the multiple updates via text that I received last week to tell me my vehicle was close to being ready and should be ready by Tuesday, 7/19/22. However I didn’t receive any updates the day before nor the day the vehicle was supposed to be ready. So I had to call 2 times on 7/19 to find out if I could pick it up. I was disappointed with the lack of communication so I could arrange my schedule to pick up my vehicle. By the way: my husband doesn’t drive my Armada; I do and the # number is my phone and not his.

Likely to Recommend - 4.0/5.0 -

By the way, my husband doesn’t drive my Armada. Wish that you would use my name, Lisa, when reaching out to me.

Repair Quality - 5.0/5.0 -

The repair is great. Everything looks really good.

Customer Service - 3.0/5.0 -

Customer service was great up to the day before pick up and the day of pick up. I waited for a text the day before to confirm that I could pick up my vehicle the next day and never got one. I called early in the morning the day that I was told (the week before) that my vehicle would be ready. I spoke to Brandon who said that they were finishing up, but he would text me by noon to confirm that I could pick up about 3:30 or so. I never got a call or text so I called about 3:10. I was told that my vehicle was ready and the person was surprised that no one had called or texted me to let me know. He said a young lady was supposed to have contacted me but she had been very busy that day. Not a good excuse if a customer needs to know that they can pick up a vehicle that they have been without for 3 weeks.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I appreciated the regular updates for the repairs on our car. The work was timely and the repair looked great!

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Very good paint job. Brandon is great to work with. Will do business again with them as well as recommend them for anyone needing paint and body work.

My Experience - 5.0/5.0 -

Start to finish admin and work performed was excellent.

My Experience - 5.0/5.0 -

I have never fully trusted auto repair shops. However, Gerber has changed my thinking. Professional. Actually showed me the damages and then fixed everything like new..on time. Gerber is #1.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Hit scheduled completion date with follow ups on progress!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Hit the completion date and kept me informed of progress

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Restored to near perfection!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Pristine condition restored!

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Happy with the service.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0