Gerber Collision & Glass - Spring Hill (Tn)
In operation 81 years, 4 years at this location.
Gerber Collision & Glass - Spring Hill offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0 -
More communication about delays would have been appreciated
Likely to Recommend - 5.0/5.0 -
Great customer service and the car looks great.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0 -
I will definitely recommend Gerber to family and friends.
Repair Quality - 5.0/5.0 -
Front fender was repaired and painted back to original condition.
Customer Service - 5.0/5.0 -
Brandon was helpful when I called to ask questions about my estimate and repairs. Brianna was kind and helpful checking in and contacted me when the insurance company wasn’t returning her calls so I could contact them. Best of all, my car was ready before the scheduled date. Thanks for the great service and communication.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Looked great and finished early than estimated!
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
The people at Gerber were great. The repair seems really good also. The only issues with the repair was the amount of time it took to get the repair done (almost 30 days), the lack of communication on the delay, and the additional car rental costs we incurred due to the delay. The estimated completion date changed multiple times, but the last day provided via text came and I didn't find out it was no longer a valid date until I called. The completion date exceeded the number of days allowed by my insurance and we had to pay additional rental fees. Chris was very helpful and agreed to cover a portion of the excess rental costs. All in all, I was not completely satisfied but, I would definitely use them again and recommend them to others. Good people who are professional and courteous and the quality of the work also appears to be good as well. I appreciate the opportunity to provide this feedback. Thanks!
My Experience - 5.0/5.0 -
Answered the phone positively. I can’t say that about most of the 8 other places I called in the area. Entire experience was positive. Mechanical and body repairs were performed properly without cutting corners. Everything is as good as new. Thanks!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Called a handful of preferred shops in the Franklin and Springhill area. Gerber was one of the few that listened to the details of my claim and was willing and able to get me in. Got the work done quickly and efficiently. Repairs were done properly. Customer service was great. Will definitely use them again. Hertz was also great to work with.
Customer Service - 5.0/5.0 -
They use Carwise and contact direct from the shop to keep me informed.
Likely to Recommend - 5.0/5.0 -
Thanks
Repair Quality - 5.0/5.0 -
Excellent job
Customer Service - 5.0/5.0 -
Job. Well done
Returned Clean
My Experience - 0.0/5.0 -
Vehicle had an existing dent over the passenger side door unrelated to repairs. Somebody took a piece of paint off that, now it looks a lot more terrible than what it did with the existing dent. Was told there would be money left over from repair since I purchased one of the parts (which is priced at 1000$ on repair bill) at a price of 229.24$ and that extra money could go towards repairing the dent. Now there is no extra money, not sure why yet and I have a piece of paint missing which I know happened at that body shop since I took pictures of my car when it was dropped off there and didn't have paint missing. Make it right please.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Brandon at Gerber Collision went above and beyond in all aspects of the repair process to ensure my complete satisfaction in the repairs of my suv
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My car was repaired as intended and was completed on time. Thoroughly Satisfied.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Communication was great & repairs were done when promised & looked great.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Vehicle was ready when promised & repairs looked great.
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent work and great communication of the leadership at Gerber.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Excellent service !! Communication was amazing and the staff there were so friendly!! I had a great experience and would definitely come back if needed and refer to this Gerber location !!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent service all around . Staff was fabulous!!