Gerber Collision & Glass - Spring Hill (Tn)

My Experience - 5.0/5.0 -

Great job. Well informed

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Kept me informed. Ty

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great communication

Customer Service - 5.0/5.0 -

Great communication

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Absolutely perfect work on my 2019 Chevrolet TrailBoss. Took it in on a Monday and picked it up on that Friday. I would recommend Gerber of SpringHill everyday!

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 3.5/5.0

Repair Quality - 5.0/5.0 -

The only thing I didn't like was that I would have liked to pay them out of pocket just to paint the whole car but they said they dont do whole body paint.

Customer Service - 5.0/5.0

My Experience - 0.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

Excellent staff. Highly professional. Kept me well informed.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

My only concern is that the mirrors don’t match. It looks like the after market does not include the small mirror and this makes the car look different. Is this something that can be updated. Otherwise all was great. And we appreciate all you have done for us!

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

I was unable to leave my car there because I needed it, as I had no other option. They worked with me on my particular situation and accommodated my schedule to get the repair done with minimal interruption of my schedule. I very much appreciated that.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

The repairs were remade. It looked better than before! Very thorough even though there was some delays in the l’arts the finished product was worth the wait

Customer Service - 4.5/5.0 -

I didn’t get much information when I was waiting to whether or not the parts were in or if I was going to have to wait longer

Returned Clean

My Experience - 5.0/5.0 -

Great Job! Thanks for all the updates and the early completion.

My Experience - 5.0/5.0 -

Very good customer service, knowledgeable of the insurance process, and excellent repair service.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Friendly service, repaired quickly, and good workmanship.

Customer Service - 5.0/5.0

Likely to Recommend - 2.5/5.0 -

That's a tough one. They did a great job on the work, but customer service was terrible. I don't enjoy being lied to, or lied about. :(

Repair Quality - 5.0/5.0

Customer Service - 0.5/5.0 -

They had my vehicle for over 3 months and never contacted me to let me know the status or progress. I had no idea what was going on while my vehicle was there.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 2.0/5.0

Repair Quality - 2.0/5.0 -

The cost was much more than the initial estimate. The front bumper was replaced without the ability to put on a front license plate even though there was one on there prior to the replacement. My car was gone for almost three weeks.

Customer Service - 2.5/5.0 -

After saying they would call back in a bit, it took over 24 hours for a callback.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

very pleased with the repair work. polite and efficient

Customer Service - 5.0/5.0