Gerber Collision & Glass - Spring Hill (Tn)
In operation 81 years, 4 years at this location.
Gerber Collision & Glass - Spring Hill offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Very happy
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
The shop is conveniently located so I would come back if needed but I can’t recommend the shop to a friend or family.
Repair Quality - 3.0/5.0 -
The repair looks good. The paint looks good. Communication was lacking. I was expecting the car to be finished earlier than when it was and I had to call for status updates. I spoke with someone and they said the car should be finished by Wednesday. I then called Wednesday and was told that there was a part on order and it was scheduled to be delivered on Friday. When I picked up the car the driver side front turn signal was not working. I noted this when dropping off. If it is just the bulb, I can take care of it but, if not, it would be something I need to get taken care of as part of my insurance claim.
Customer Service - 1.5/5.0 -
The front desk was fine. But the lack of proactive communication was not great. I also had a very strange interaction. I was working with the front desk agent and someone - I assume the shop manager - mentioned that the previous customer thought that she was being rude. That was not the time for the critique. That should be a private one on one conversation. Lastly, it would be helpful and appreciated if a technician were to come out and review the work completed while I inspected the car and the work performed.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 3.5/5.0 -
My car was there for repair for 3 months!!!
Customer Service - 3.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 0.5/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0 -
See previous
Repair Quality - 4.0/5.0 -
After a rough start, ultimately you did a good job. Customer service got off go a rocky start. My first 3 encounters with the company, I thought the staff was rude and unhelpful, however, that did improve.
Customer Service - 3.0/5.0 -
Receptionist was rude. The person who gave me the original estimate was rude and did not do a thorough job. It turned out he missed some damage. I then had to call twice to get a copy. I was then called to pick up the car and when I got there, the manager got mad at me because it wasn’t ready. Mad at me? I had to drive from Columbia to be told it wasn’t ready after a phone call saying it was. After that, I sensed an effort to be friendlier and more helpful.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great customer service! Brandon was awesome to work with.