Gerber Collision & Glass - Stafford (Tx)

4.9 (515reviews)
97%
1131 Staffordshire Rd,  Stafford,  TX  77477
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In operation 85 years, 3 years at this location.

Gerber Collision & Glass - Stafford offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
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Reviews (515)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its exceptional repair quality, with many noting that vehicles were returned looking perfect or like new. The team received high marks for professionalism, friendliness, and genuine care for customers. Communication was a standout strength, with frequent text, email, and phone updates keeping customers well-informed throughout the repair process. Many customers were pleasantly surprised that repairs were completed ahead of schedule. A few customers, based on their own comments, noted areas for improvement such as ensuring all repair defects are addressed before vehicle return, providing advance notice of delays, and double-checking all components like trim and reflectors prior to handoff. Overall, the vast majority of customers expressed strong satisfaction and willingness to recommend the shop to family and friends.
AI-Generated from reviews written in the last 12 months
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"... Collision & Glass. They repaired my wifes Cadillac, and the quality of the work was exceptional. The vehicle looked absolutely perfect when we picked it up. What impressed me just as much ..." Read more
"... You can really feel the difference while driving. Professional work, great attention to detail, and excellent customer service. Highly recommend!" Read more
"... I would expect from a professional body shop. The repairs appear to be incomplete, and there are several defects that should have been identified and corrected before ..." Read more
"Amazing customer service. Speedy and quality work"
"Great customer service! Everyone is so nice. The repairs were done quickly. My car was even returned cleaner than it was when I dropped it off. I will 100% recommend them ..." Read more
"Gerber did a great job repairing my car and had the work completed a head of schedule."
"Gerber did a great job repairing our vehicle and finished earlier than expected. Also, the customer service experience was first rate!"
"Took longer than expected to be repaired."
"Professional and courteous. Happy that the repairs were completed sooner than expected. Always kept up to date on the progress."
"My vehicle was ready as promised and that was truly a relief. It goes to show that they really take the time to ..." Read more
"... focused on making the experience as smooth as possible. They kept me informed throughout the process, answered all of my questions, and made me feel like a valued customer. Its not ..." Read more
"I received electronic updates apprising me of the progression of the repairs."
"The Gerber Team was very transparent & awesome in the area of communications! I would highly recommend them in the future to anyone!"
"... understood that this was a new process for me and they kept me informed with telephone calls emails and text all the" Read more
"They were very friendly and kept me updated about my car"

My Experience

Likely to Recommend

Repair Quality

Excellent communications throughout! And good work as well.

Customer Service

Warm and welcoming. Good communication throughout

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Fast dependable service, excellent customer experience

Repair Quality

Robert at Gerber was very professional, knowledgeable, and compassionate throughout our car repair process.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

Completed my work 2 days early…. Saving me 300 on a rental! Car drives like new

Likely to Recommend

Repair Quality

Work completed earlier than expected!

Customer Service

As Always , I was so pleased

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Robert and Heather were both excellent. We would have appreciated some advanced notice of the delay on the repair, but all of our interactions with the team were fantastic.

Returned Clean

Kept me Informed?

No

Ready on Time?

No

My Experience

Gerber is ok Geico’s approved list of body shops and went to visit a few before making my decision. The people i met and conversed with as well as the facilities all made me feel very comfortable about trusting Gerber for my repairs. The text updates are great and the repair was seam less, beautiful, above and beyond. i have no complaints and am pleased with the work done and my experience as a whole.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

My Experience

Patricia was AMAZING and EXTREMELY helpful, knowledgeable about the in's and outs of insurance companies. She kept me informed about the progress of my repairs, in which I was really appreciative. She deserves a promotion ASAP. And the quality of work provided Gerber was Exceptional!!! Patricia YOU GET 10 STARS!!! AND THANK YOU SO MUCH!!

Likely to Recommend

Repair Quality

Looks like it did before the accident

Customer Service

Patricia was AWESOME in every aspect.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Will definitely return should I need future repairs.

Repair Quality

From initial customer service to the completion of the repairs, impeccable!

Customer Service

Awesome customer service!!!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very Customer friendly, & well explained everything well. Always updated with text messages.

Likely to Recommend

Repair Quality

Great customer service

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Cerber collision did an excellent job with my vehicle repair the only flaw. I had a telephone holder mounted on my dashboard and they broke it broke it off and no one never said anything and they never addressed it that's my only problem I had and if possible I would like to have that replaced it was brand new

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great!

Likely to Recommend

Repair Quality

Mr. Robert is absolutely amazing. He took good care of my car

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Yes, from what I saw at the business.

Repair Quality

Staff very professional and courteous. Tried to perform repairs, but did not have tools needed.

Customer Service

Staff very professional and courteous.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

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