Gerber Collision & Glass - Stoughton

My Experience - 0.0/5.0 -

Repair appears to adequate. Communication and updates to customer was unsatisfactory. Took inordinate amout of time to complete repair. Staff issues impacted quality of service. Will not recommend or patronize Stoughton Gerber in the future.

Likely to Recommend - 0.5/5.0

Repair Quality - 3.5/5.0 -

Repair appears adequate

Customer Service - 0.5/5.0 -

Communication around progression, updates and delays concerning repair was poor.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 0.0/5.0 -

Almost 2 weeks late on repair. I also called and asked to have my glass fixed while it was in the shop as well and I was told it would be and it wasn’t.

Likely to Recommend - 0.5/5.0

Repair Quality - 1.0/5.0 -

Almost 2 weeks late on the repair and when I called and asked to also have my glass fixed separately while it was in the shop it didn’t get fixed after I had been told it would be.

Customer Service - 5.0/5.0 -

Picked up the phone every time so that was nice

Returned Clean

My Experience - 0.0/5.0 -

I will be back tomorrow morning. If you were still open when I got home an found the issues, I would have been back same day. Bottom of both doors are bare metal- no paint, missing fender emblem, driver side back door is way misaligned. Not to happy with this and skeptical on if I ever will be.

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0 -

Truck is back at the Stoughton location getting redone… our 2019 Ford Escape was good but the windshield trim was removed and broken and never reinstalled, was thrown in the interior door pocket. Not sure why it was removed when the damage was on the rear of the vehicle

Customer Service - 2.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 0.5/5.0

Repair Quality - 2.5/5.0 -

I thought the work done on my car looked fantastic. I would have gave a 10 if your staff could have communicated better on the timing of when my car would be done. I was first told verbally that try to get it done by 5/1. This was when I showed up to an appointment I made online, the staff said they had been contacting me to let me know that no one could actually look at my car in the time I made the appointment. Which I had received no emails or calls to the number and email address I used to make the online appointment (which I made on Tuesday 4/28 for Thursday 4/30). So somewhere in there I had an automated date of 5/8, which then I got another automated message increasing the date to 5/15 (no heads up from anyone at Gerber), then I believe on 5/13 I got a message saying it was going into painting. Then when I heard nothing I think I called on 5/14 asking about it, I was told that it would not be done on 5/15 that mid-week next week it should be done but but just to be "safe" they would increase the done by date to 5/22. I heard nothing from the staff until I called again on 5/27 which then just let me know its in cleaning and can be picked up! That is really confusing for a customer that is without a car who has to plan how long and where they might get rides to and from things with. I found it really unacceptable communication and left me with a really bad taste for your organization, which really sucks as I think the crew doing all the work did such a good job. To bad you your tech around your messaging was terrible and your staff isn't trained to set realistic expectations during busy times.

Customer Service - 2.5/5.0

My Experience - 0.0/5.0 -

You had my car from March 15 to June1. Had to make do with one car that gets half the mileage of my Toyota. Kept changing my delivery day for weeks. When I got my car, the radio and the voice activated phone didn’t work

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Returned Clean

My Experience - 5.0/5.0 -

Very easy to work with. Great communication.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0 -

Great overall! We discussed better proactivity moving forward but other than that, no complaints.

Customer Service - 4.5/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Gerber in Stoughton, Wisconsin is great to work with. I will not use anyone else for body and paint work.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

very good job repairing my car to make it look great.

Customer Service - 5.0/5.0 -

Very friendly and I like the website to keep track of the progress.

My Experience - 5.0/5.0 -

Nice work. very satisfied. Helpful staff.

My Experience - 5.0/5.0 -

They were friendly, knowledgeable, and easy to communicate with and the workmanship is great. The repaired area looks like a brand new vehicle. I will definitely recommend this Gerber location and use their services again if needed.

Likely to Recommend - 1.5/5.0

Repair Quality - 5.0/5.0 -

The repair was great! Getting to the repair not so much. Dropped off my car on 4/22 they didn’t start working on it until 5/1.

Customer Service - 5.0/5.0 -

Lack of communication during the process was lacking until I called them then they kept me up to date when my car was actually being fixed

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 3.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 2.5/5.0 -

Attempted to call multiple times with no answer during normal business hours.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Awesome job and thanks for the calls and feedback

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 3.0/5.0

Repair Quality - 2.5/5.0 -

Not happy with the tailgate replacement. The new tailgate is not a soft open.

Customer Service - 3.0/5.0