Gerber Collision & Glass - Stoughton
In operation 85 years, 8 years at this location.
Gerber Collision & Glass - Stoughton offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 8:00 am - 12:00 pm |
My Experience - 5.0/5.0 -
Pleasant employees to talk to
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 1.0/5.0
Customer Service - 2.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Everything was done well with the overall experience.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Unfortunately this has not been only time we have used Gates/Gerber repair, we have been totally happy with work done every time we have used them
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 3.5/5.0 -
The process took too much time. The time from getting an estimate until the vehicle was finally in the shop for repair was too long.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
Unlikely to recommend. HIGHLY likely I will pass my bad experience on to the dealership which recommended Gates Auto.
Repair Quality - 0.5/5.0 -
There was no communication from Gates/Gerber throughout the process. It felt like pulling teeth to receive any updates. For example, I called on a Thursday afternoon looking for an update and was told someone would call me the next day. After hearing nothing, we finally called again on the following Tuesday. When we were told the vehicle was finally done, I left work early to get there before Gates/Gerber closed. I had also been notified by my insurance that they too had been informed the car was done and so they were turning my rental vehicle coverage off. When I got there, I was told "sorry, it's not done yet. We left you a voice mail ten minutes ago." Apparently a wrong part was ordered. I was greatly dissatisfied with the rental I was given through Gerber/Gates. I had given them my SUV to work on. In return they gave me the smallest sub compact car possible. They blamed my insurance; my insurance said that I had coverage up to a $40/vehicle....which would have been a much larger vehicle than what I was given. I did not feel safe driving the vehicle I was given for the two weeks my vehicle was in their shop. When I finally was able to pick up my car, I was assuming I would find warranty info in the packet I was given, both from Gates/Gerber for the body work as well as from Conant for the new exhaust system (by the way we were never told there was going to be offsite work done on our car). Lastly, when I got home and really looked at the work done, it does not appear the bumper was put on level, and there seems to be an interior gap where the gasket is not going over one of the plastic pieces.
Customer Service - 0.5/5.0 -
Very little communication. Very untimely communication.