Gerber Collision & Glass - Sun Prairie/Walker Way
In operation 85 years, 8 years at this location.
Gerber Collision & Glass - Sun Prairie/Walker offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 8:00 am - 12:00 pm |
My Experience - 5.0/5.0 -
I had no idea that you would clean the interior of my car. I'm a more than satisfied customer.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
During the phone conversation the person on the other end didn't say that the vehicle was located at the Enterprise Center and not at the Gerber Autobody Shop. Which was closed. Had I not taken the car there for the estimate I wouldn't have been aware of that. Lucky they were within a few blocks of each other. Otherwise the service was great!
My Experience - 5.0/5.0 -
Staff was very professional and courteous during my visits. Thanks for your business!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0 -
It is still recommended, but you guys have to be more careful and get things on time!
Repair Quality - 3.0/5.0 -
It takes too long
Customer Service - 3.0/5.0 -
The repair is fine, but takes way too long.
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Robert Jones was great to work with! I was impressed with the ease of dropping off my rental and getting my vehicle back and very happy with the cleanliness of my vehicle.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0 -
Robert Jones was wonderful to work with! Very prompt with responding to emails and questions.
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 1.0/5.0 -
I took my vehicle in the day after a deer hit the side of my truck. I was initially told the job would be 6 days, and then was told it would actually be 4 days. It was suggested that I bring my vehcile in on a Monday so I wouldn't need to pay for a rental over the weekend (rentals were complementary when it was Gates which was a reason I went back there) - I would end up waiting 5 weeks for the appointment. The day after I received my estimate, I noticed a scrape on the flare above the wheel well that I hadn't seen before and assumed it was also from the deer hitting me. I called Gerber the next business day and explained the situation, even offering to bring the truck in and show them. I was advised to remind them when I came in for the repair. The day of the repair, I reexplained the scrape and the rep went outside and looked at it. He went back to his desk and said it would be a six day wait time. I reminded him of the 4 day quote and he referenced his computer. I offered to give him the estimate I received and after back and forth arguing, he stated he'd let me know the status mid week. I received text alerts which was helpful throughout the week and then received a call Friday morning that my truck was complete. I went to the shop and noticed the scrape was still there. I was assured I'd receive a call Monday morning as the rep wasn't in. Monday afternoon I called because I hadn't heard anything and I was told that becuase they didn't think the scrap occured from the deer hit, they weren't going to fix it. I was extremely frustrated at this point and asked why he never told me this. I felt lied to and deceived. At one point, I asked to speak to another rep and was finally told he'd take care of it. I also learned that the lock on the driver's side door didn't work when I originally had the truck returned too. Seems the service and quality of work were just not there.
Customer Service - 1.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 1.0/5.0
Repair Quality - 2.5/5.0 -
Repair quality is fine- your big name take over is horrible- I have worked with Gates before without issue- now the ‘big name’ is trying to take over with high tech communication and it’s all BS. Try actually talking to the shop about their schedule vs. Plugging in dayes to an automated text message system. I wouldn’t be upset had a human actually called and explained why things were running behind.
Customer Service - 1.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 0.5/5.0
Returned Clean
My Experience - 0.0/5.0 -
The work was fine. The lack of communication is what bothered me. Your team had sent several e mails indicating my vehicle would be ready Monday. It was not. In fact, I had to call multiple times Tuesday to get this information. I fully understand work can be delayed, but when your rep tells me he will advise me on my vehicle's status by 3 PM and then fails to follow through it is not the best look.