Gerber Collision & Glass - Sun Prairie/Walker Way
In operation 85 years, 8 years at this location.
Gerber Collision & Glass - Sun Prairie/Walker offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 8:00 am - 12:00 pm |
My Experience - 5.0/5.0 -
Excellent customer service and finished ahead of schedule. Great job guys.
My Experience - 5.0/5.0 -
Thank you for the fast repair and understanding and answering all my questions though-out this long repair but fast this is the 2nd repair in 2months on my car thanks for all of what you guys do to get my back into my car safe and sound and making this a smooth move to a rental. Your guys are friendly and answer all my questions and help me understand the process of all the damage that was on the car and how things are going to be taken care of. No worries always updating me on there work and when my car will be ready for pick up. Thank you
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great to work with!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 1.5/5.0 -
Had we not followed up right before close on Monday, we would have had no idea what was going on. Had our vehicle not been sitting at the other shop that was already closed, we had every intention on getting our vehicle back and finding a new place given the rudeness with my husband, lies, and lack of communication.
Repair Quality - 5.0/5.0 -
Everything looks great!
Customer Service - 1.0/5.0 -
The process of getting an estimate went smooth. We scheduled an appointment to ge the work done three weeks ahead. We were asked if we were going to need a rental, and we did not need a rental for work that was estimated to take an hour. Our appointment was scheduled on a Monday from 3-4pm. Given our work schedule, we made it work by dropping off the vehicle Sunday night. The estimate stated it was going to take 1-2 days, but was told that the second day was only if they found something else wrong with the vehicle. 30 minutes prior to closing my husband stopped in to see if it was done, since we heard nothing different, and was given some attitude and a response of âwhat about the vehicle? We havenât even touched it yet. This job isnât going to take long, so we did other vehicles first.â When I called to inquire about it, I was told my husband was lyin. I also explained how we had access to another vehicle only for Monday, and not Tuesday, and we all need to go to work. I also asked why the vehicle wasnât touched on day 1, and the response was we weâre busy with the weather we had four days prior. I was also told that my estimate said it was going to take 1-2 days. I explained that while I understood that, however, day two was only if there was other damage. When I asked if there was other damage, they didnât know because they didnât do anything day 1. Luckily there wasnât other damage or we would have been having to leave the vehicle there for a third day if they had to order more parts. Given this was a one hour job, next time I will most likely find someone who doesnât need my vehicle for two days. If the weather related issues was truly a factor, I would have appreciated a phone call asking to reschedule the job than give my vehicle up for two days since the work needed on it did not impact me driving my vehicle. We were given zero communication. As someone who has worked in customer service jobs for 15 years, I can tell you that this was aw
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Logan and Quincy were extremely helpful!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Mirror not fixed,have a return visit scheduled
Customer Service - 0.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
Go anywhere else.
Repair Quality - 1.0/5.0 -
Estimate was way to hasty so you kept my vehicle due there being more damage than originally thought. Did not repair everything. We had to take vehicle in to have further repairs done on our own at a later date. This was beyond the second appointment Gerber made with Toyota.
Customer Service - 2.5/5.0 -
Only said indifferent because he was friendly but Iâm not sure about competent.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Everyone was above and beyond expectations
Returned Clean
My Experience - 5.0/5.0 -
The team in Sun Prairie was awesome! Extended car repair is stressful with mobility inconvenience and potentially unplanned expense however the whole staff worked as a team to see that a positive experience was delivered to me in every interaction. Nothing was ever a âproblemâ and responses were prompt and solution based. Itâs obvious this is a busy place from the activity I saw when I was there, but I was the priority of the activity. The enterprise rental was similarly positive and hassle free. I had a family member that recommended Gerber from their experience because of a similar treatment. Thanks and congratulations for having a high standard of service!