Gerber Collision & Glass - Sun Prairie/Walker Way
In operation 85 years, 8 years at this location.
Gerber Collision & Glass - Sun Prairie/Walker offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 8:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I appreciated the daily texts informing me how the repairs were progressing. The finished work looks great, and the employees were courteous and informative.
Likely to Recommend - 5.0/5.0 -
I was pleased with the work and with the customer service.
Repair Quality - 5.0/5.0 -
Gerber kept me informed through daily text messages regarding progress of my car repair.
Customer Service - 5.0/5.0 -
Every person I spoke to was courteous and knowledgable. They also responded to questions quickly and with respect.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0 -
Communication and procedures before calling customer to say it's ready would be my hindrance to rating higher.
Repair Quality - 3.5/5.0 -
If parts are going to be aftermarket instead of OEM I would suggest stating that upfront. Two aftermarket parts were tried and had issues before we had to pay more and go through oem. This also doubled our wait time and caused us to have to rent a car on our own money. Also performing a walk through of vehicle before calling to say it's ready would be ideal. We got call was ready then we discovered the letters and windshield washer nozzle weren't put back on so were delayed another day.
Customer Service - 3.5/5.0 -
If parts are going to be aftermarket instead of OEM I would suggest stating that upfront. Two aftermarket parts were tried and had issues before we had to pay more and go through oem. This also doubled our wait time and caused us to have to rent a car on our own money. Also performing a walk through of vehicle before calling to say it's ready would be ideal. We got call was ready then we discovered the letters and windshield washer nozzle weren't put back on so were delayed another day.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Job well done, the lady's in the office are very pleasant and helpful and the people that worked on our car did an excellent job. Thank you very much 😊
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Repairs finished quickly and good communication during the repair process
Likely to Recommend - 5.0/5.0 -
Great experience
Repair Quality - 5.0/5.0 -
Work completed quickly and correctly. Good communication!
Customer Service - 5.0/5.0 -
The staff was wonderful to work with
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Need a loaner for time exceeding 10 days!!
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Everyone kept me updated. Explained any circumstances that needed additional explanation and made sure I was aware of the process of getting my car fixed.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
Work on the front bumper worked out very well. I currently have a problem with my three windows right front and two rear windows do not close. I will need to come early on Monday to have that remedied as I am traveling out of town via this car on Tuesday and Wednesday.