Gerber Collision & Glass - Syracuse/Erie Blvd.

Likely to Recommend - 4.0/5.0

Repair Quality - 4.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 3.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 3.5/5.0 -

The repair was fine and the customer service was adequate. As stated previously, they knew I had a steering wheel club and still threw out the key when it was there due to being stolen.

Repair Quality - 4.0/5.0 -

I had a key to my steering wheel club that was trashed by one of your techs. Thankfully I didn't put both keys on that keychain or I would have a useless steering wheel club. The whole reason I had to bring in my car was because it was stolen, so I am not very impressed with how careless they were with my key. I am also glad I took my apartment key off so that wasn't thrown out too. The repair was fine and the car looks good.

Customer Service - 4.0/5.0

Likely to Recommend - 2.5/5.0

Repair Quality - 2.5/5.0 -

Great service, but I still have some issues in regards to the repair. Side skirt is not flush. Driver door pops when opened. Back up camera sometimes doesn’t work, and the badge on the drivers side door is completely missing.

Customer Service - 5.0/5.0 -

Great

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Happy with the service.

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great experience from Star to finish when it comes to customer service and also satisfied with work domestically on vehicle. 10/10 experience. Well done!

Customer Service - 5.0/5.0 -

Great job!

My Experience - 5.0/5.0 -

Staff was very friendly and understanding. Explained everything. Kept me up to date on repay

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 2.5/5.0

Repair Quality - 3.0/5.0 -

The repair was fine but the manner in which it was done was less than exceptional, but thank you anyway

Customer Service - 2.0/5.0 -

Very short and unfriendly

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Able to answer all of my questions, provided clear updates, efficient communication and car looks great! Thank you-

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

I would most definitely recommend you guys

Repair Quality - 5.0/5.0 -

I was very happy with the repairs to my vehicle and I would definitely recommend you guys to others in need of your services

Customer Service - 5.0/5.0 -

No issues

Returned Clean

My Experience - 5.0/5.0 -

I love how professional the staff was keeping me updated on the repair process and going above and beyond to make sure my repairs were done efficiently in a timely manner. Definitely a five star rating.

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

The replacement headlamp assembly doesn’t match the original, it doesn’t have the led strip, other than that everything else is perfect.

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Julian was always so professional and helpful, he does a great job. Vehicle was fixed in the timeframe I was told and it looks like new.

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0