Gerber Collision & Glass - Syracuse/Genesee St.

Likely to Recommend - 2.0/5.0 -

I would recommend for sure the one in Clay

Repair Quality - 2.5/5.0 -

The office staff was very friendly and helpful. However, I was a little disappointed with some of the repairs. One of the doors they repaired was not the correct one, and there was an uneven gap. It also seemed like the door was missing some foam padding inside. This is the passenger door, and because I take care of my 85-year-old mother, it is very important to me that all quality and safety standards are always met. The repair took two weeks, and when I received the car, one part was still missing. The part has not arrived yet, so I will have to bring the vehicle back again in two or three weeks to replace the door and install the missing part. Also, after driving the car for two days, I had to take it to a mechanic because of a noise that was not related to the accident. The mechanic noticed that some tape had been left around the fuel filler neck/opening. This experience taught me that it is very important to have your car checked by a mechanic after any repair.

Customer Service - 2.5/5.0

My Experience - 5.0/5.0 -

The team at Gerber made it so easy for me. I wasn’t sure on the process and they helped me through every step. Anne in particular was super helpful. Would definitely recommend.

My Experience - 5.0/5.0

Likely to Recommend - 4.0/5.0

Repair Quality - 4.0/5.0

Customer Service - 4.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Everything went very smoothly and everyone I spoke with was extremely nice and helpful!

Likely to Recommend - 5.0/5.0 -

Always get my work done by gerber

Repair Quality - 5.0/5.0 -

Well satisfied. Great customer service

Customer Service - 5.0/5.0 -

Overall helpful

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

The work was done professionally and the staff was friendly and knowledgeable.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

People that I met were great most especially the girl who checked me in and out

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Girl at the front desk was great took care of everything

Customer Service - 4.5/5.0

Returned Clean

My Experience - 5.0/5.0 -

Very nice people and very good job. Excellent jobs.

Likely to Recommend - 5.0/5.0 -

Yes, definitely to anybody

Repair Quality - 5.0/5.0 -

Very good job thank you guys very much. I would recommend you to anybody.

Customer Service - 5.0/5.0 -

Very nice people

My Experience - 5.0/5.0 -

Received frequent status reports about my vehicle’s repair. Great customer service!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Frequent updates regarding vehicle repair. Great customer service overall.

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Good communication with updates on progress . Made a very difficult process easy so I didn't have to deal with GEICO myself. Picked up car today. Looks good!

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0 -

Provided updates all along the way and repairs look good.

Customer Service - 5.0/5.0 -

Very informative and friendly .

My Experience - 5.0/5.0 -

The team was great. They all had amazing communication skills and kept me updated throughout the process of my repair. They also was VERY accommodating in working with my schedule in returning my car back to me. The team went above and beyond to make my experience enjoyable. Thank you

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

So far I have no complaints. I believe that my car look brand new again.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great service!

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Really appreciated the updates during the speedy repair process.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Friendly knowledgeable service, done quickly and looked great!

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

The repair was done to perfection and I was notified in advance of pending delays due to materials. Staff was very courteous and pleasant.

Customer Service - 5.0/5.0