Gerber Collision & Glass - Syracuse/Genesee St.
Gerber Collision & Glass - Syracuse offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 2.5/5.0 -
The local shop in Johnson City is great. The manager Pat goes out of his way to make things right just make sure they keep it local
Repair Quality - 1.0/5.0 -
Paint looked OK. But they left the supports off the radiator and didn’t recharge the air-conditioning.
Customer Service - 0.5/5.0 -
The car was brought from Johnson City to Syracuse after it was completed. It sat for three days before they sent it back to Johnson City. No communication at all even the Johnson City store couldn’t get a real answer. Very disappointing.
My Experience - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Very nice to work with.
Customer Service - 5.0/5.0 -
Happy to work with them
My Experience - 5.0/5.0 -
They did a great job.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very satisfied
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Although the car was not finished when initially promised, I know things happen and just getting my car back finished , cleaned and detailed, with no issues as of today, was worth the extra wait
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Although my vehicle took longer then initially expected, but i was made aware it might. I was kept up to date every few days, it was nice to know the progress. The finished product looked awesome, my vehicle was cleaned, detailed and given back to me in better condition that i left it. I am from Phila and was going to wait until i got back to get the vehicle repaired. I followed the recommendation from Allstate Ins and used them. That was a great decision on my part. Thank you Gerber Collision Crew to giving me back my car in awesome condition. Respectfully, Kevin M OShea
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Good
Customer Service - 5.0/5.0 -
Good
Returned Clean
My Experience - 5.0/5.0 -
Excellent service
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
These people were great. The whole process was easy to navigate. Pleasant and professional people!!!
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
See all the aforementioned comments
Repair Quality - 0.5/5.0 -
It’s been 3 months car still not drivable. Did repairs which cosmetically look good but upon driving car warnings and malfunction lights like a Xmas tree none of which were present when I dropped the vehicle off. Over the years having various encounters with deer I’ve had to have other repairs on vehicles always receive the vehicle in working order and driving well that was not the case with this car repair. It is still ongoing into our fourth month that said the general manager of this location has been responsive to text and calls and then he does communicate, but we don’t seem to get anywhere. Imagine if you were making a car payment performance and had no use of a vehicle.
Customer Service - 2.5/5.0 -
Again, the GM was kind and responded well to some of our concerns, but we still don’t have a working vehicle.
My Experience - 0.0/5.0 -
There is dirt all over the hood under the clear coat other then that everything is great
Likely to Recommend - 0.5/5.0 -
Never will!!
Repair Quality - 0.5/5.0
Customer Service - 0.5/5.0 -
Manager was very rude
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
Everyone clearly told me what would be done and after explained things fully. Very courteous and respectful persons. I'll be referring people to you.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
They were helpful and explained the repairs thoughly
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
I had a text that said it should be done on one date and then I had to call to see if it was done and was told that waiting on a part and then got it back almost a week later.
Customer Service - 4.0/5.0 -
Didn't communicate too well
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 3.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great job! Very professional and my car looked perfect.