Gerber Collision & Glass - Syracuse/Genesee St.

Likely to Recommend - 5.0/5.0 -

I’ve had a couple of vehicle repairs done here, and my insurance company recommended this shop. I haven’t had any problems and would gladly recommend it to my friends.

Repair Quality - 5.0/5.0 -

The scope of the repairs was completed to satisfaction.

Customer Service - 4.5/5.0 -

Overall, the communication was good. I received text message updates about the status of my repairs, which I appreciated. However, when additional work was needed beyond the initial repair estimate, I had to reach out to my insurance company to understand what those extra repairs were.

Returned Clean

Likely to Recommend - 5.0/5.0 -

Excellent

Repair Quality - 5.0/5.0 -

Excellent

Customer Service - 5.0/5.0 -

Best customer service ever

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Amazing crew thank you

Likely to Recommend - 5.0/5.0 -

I have already recommended this shop, and Alysons team

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 4.0/5.0 -

I know usually insurance just tells you where to go, but if someone does get to pick I'll tell them this gerber is good

Repair Quality - 4.5/5.0 -

Unfortunately had to reschedule me twice, but I understand things happen (and one of those was my fault.) Car is great.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

This was my very first time going into any place that fixes cars, and to be honest, I went in with some hesitation. We often hear the stereotypes about how women are treated differently at auto repair shops, and I’ve had people mention that to me before. But from the moment I walked in, I was welcomed so warmly it completely shifted my perspective. The team not only made me feel comfortable, but they also went above and beyond in ways I didn’t expect. The last few months have been a lot. Between work, school, and family responsibilities, I honestly neglected my car and didn’t keep up with the basic maintenance like I should have. But instead of making me feel bad or taking advantage, of the situation your team showed real kindness. You cleaned my car, filled the windshield wiper fluid, LIKE WHATTT!! and went the extra mile in ways you didn’t have to. You didn’t have to do any of that, but you did, and it showed true care and integrity. I’m truly grateful. There’s an African proverb that says, “Kindness is a language the blind can see and even the deaf can hear.” That’s exactly how I felt walking away from your shop. Thank you for treating me not just as a customer, but as a person.

Likely to Recommend - 0.5/5.0 -

After my experience and the headache that it will take to address the issues I have been left with, absolutely not.

Repair Quality - 0.5/5.0 -

My car was given to me completely misaligned. My steering wheel dips about 20 degrees right when the car is driving straight. Absolutely ridiculous that this was not addressed with the other repairs.

Customer Service - 2.0/5.0 -

The estimator working with me did not call me by phone for updates as he said he would. Then when I picked up I heard he was fired (I was told he was with the company anymore). The woman at the desk when I picked up the car was helpful and informative.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 0.5/5.0 -

My first experience with Gerber was exceptional - that’s why I returned . I cannot say that I would recommend Gerber with the team that represents the company now. James apologized for not getting back to me .also the two gals at the desk. But this was not just a one time lack of communicating and keeping the customer updated on progress. It was the whole time of the car bringing repaired. I certainly hope I never have to have repairs under these circumstances again but I will not being using or recommending Gerber Collision in the future.

Repair Quality - 3.5/5.0 -

So far so good. I can't honestly answer at this time. I was pleased that everything was individually itemized and cost shown for both labor and parts. However communication was most disappointing by the service Dept.

Customer Service - 0.5/5.0 -

I have used this company before several years ago. I gave them all 10's . Outstanding. Apparently with new management and customer service ppl it is NOT the same.I will not return there or recommend this company to anyone. The repair technicians only time will tell what kind od job they did

Likely to Recommend - 2.5/5.0

Repair Quality - 2.5/5.0

Customer Service - 2.0/5.0 -

This was my second experience with Gerber,I chose them this time because of the service I received the first time however this experience was not as good. I was told I would receive updates on the statues of the repairs which I was not, I had to call and ask. Upon picking up my vehicle they did not come out and look it over with me to explain the repairs and make sure I was satisfied. Just over all lack of communication this time around.

Returned Clean

Likely to Recommend - 2.5/5.0

Repair Quality - 3.5/5.0 -

Small inconveniences but overall car looks amazing

Customer Service - 4.0/5.0

My Experience - 5.0/5.0 -

The staff were very friendly and helpful. I received numerous communications about how everything was going for the repair, they made a very stressful experience a lot easier for us.

My Experience - 5.0/5.0 -

I love coming to you guys, you're the best. I will never go to anyone else for repairs, very fast, efficient, and excellent results.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Very pleased with the results of my repair. Vehicle was returned completely cleaned inside and out. Staff was great to work with and kept me completely informed on progress. Highly recommend!

Likely to Recommend - 5.0/5.0 -

Have already recommended to others.

Repair Quality - 5.0/5.0 -

Very pleased, looks good as new. Staff was great and car was returned cleaner than when it went in!

Customer Service - 5.0/5.0 -

Very pleased! Kept me informed all throughout.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 0.5/5.0

Repair Quality - 2.0/5.0 -

This is my review: I recently had my vehicle repaired at Gerber Collision, and while the repair itself was ultimately completed, the overall experience left much to be desired. The process was extremely slow, with numerous delays—some within their control and others not. What was especially frustrating was being told several times that the car was "almost ready," only for new delays to pop up again and again. To make matters worse, communication was lacking throughout. I often had to call multiple times a day just to get someone on the phone for an update, which added unnecessary stress to an already inconvenient situation. A particularly disappointing moment came after the initial repair was supposedly finished—I had to bring the car back because a part had gone missing and needed to be reordered. This obviously extended the timeline even more. One major downside worth noting: Gerber does not provide a loaner vehicle, which is a big deal if your insurance doesn’t include rental coverage. Many dealerships offer a loaner for long-term repairs, so if you don’t have that rental option, you may want to consider going elsewhere. That said, there was one positive takeaway—a GM at the location acknowledged the issues and personally reached out with updates, which I appreciated. When I had to bring the car back a second time, they also arranged for a loaner vehicle, which helped alleviate some of the inconvenience. In summary: while the repair got done and there was a sincere effort at the end to make things right, the poor communication, repeated delays, and lack of a loaner vehicle policy made this a frustrating experience overall. There’s definitely room for improvement in how they manage timelines and customer communication.

Customer Service - 0.5/5.0

Returned Clean

Likely to Recommend - 3.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0