Gerber Collision & Glass - Syracuse/Genesee St.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 4.0/5.0

Repair Quality - 4.0/5.0

Customer Service - 4.5/5.0

Returned Clean

My Experience - 5.0/5.0 -

I appreciate the work that was done and courtesy to call me when problems occurred when repairing my vehicle. Thank you very much.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

The length of time the complete repair took, was not told at the time of drop off (or estimated)

Customer Service - 5.0/5.0

Returned Clean

My Experience - 0.0/5.0 -

My car which was stolen/recovered and empty of gas but for just enough to drive one mile according to the mileage counter in the car when it arrived at Gerber Collision. Rather than putting a gallon of gas in my car as a courtesy to a customer that just gave them an 8,000.00$ job it was turned over to me that way, I could have easily have run out of gas on my way home. Not only that the rear driver side tire had only 9lbs. of air which I had to drive on for two miles before I found a station with an air pump. I am not finished yet. It was absolutely Filthy inside, when last I used a competitor garage it was giving back to me it was spotless, and finally Gerber would not take cash for my 200$ deductible, even though that is not legal, our currency states in writing that 'This note is Legal Tender for all Depts Public And Private' I will never give your company a referral and I will tell everyone I can tell how lousy my experience with Gerber Collision & Glass was.

My Experience - 0.0/5.0 -

The car was returned in terrible condition. Unmatched paint, missing wheel locks, repairs not completed, using aftermarket equipment instead of original equipment, maladjusted sensors, car not washed before return. This is unacceptable and disappointing for a reputable collision center.

My Experience - 5.0/5.0 -

Thank you for getting the job done quickly and thanks for cleaning the floors up.

My Experience - 5.0/5.0 -

Excellent customer service. They kept me informed on every step of the process

My Experience - 5.0/5.0 -

Staff was wonderful and communicated well.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Driving great thank you

My Experience - 5.0/5.0 -

All service personnel were exceptional. Work done meets expectations. Cleaning the car was a nice plus. Thank you

Likely to Recommend - 5.0/5.0 -

Will use again and recommend

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 3.5/5.0

Repair Quality - 3.0/5.0 -

My passenger side door will not open from the inside.

Customer Service - 3.5/5.0

My Experience - 5.0/5.0 -

They did flawless work and we couldn’t be happier with the outcome.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 3.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

Absolutely would recommend

Repair Quality - 5.0/5.0 -

Very Satisfied Nothing to complain about a professionalism throughout repairs.

Customer Service - 5.0/5.0 -

Very informative

My Experience - 5.0/5.0 -

Everyone was very professional and they kept me up to date on the repairs and were able to get my car back to me in a very reasonable amount of time.

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0