Gerber Collision & Glass - Syracuse/Genesee St.

Likely to Recommend - 1.5/5.0

Repair Quality - 3.0/5.0

Customer Service - 2.0/5.0

Likely to Recommend - 5.0/5.0 -

Would recommend

Repair Quality - 5.0/5.0 -

Easy to deal with… good communication.. fast turnaround

Customer Service - 5.0/5.0 -

Very polite

Returned Clean

My Experience - 5.0/5.0 -

Thank you,was done a lot faster than I expected.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

We’re very friendly,got job done a lot quicker than I expected

Customer Service - 5.0/5.0 -

Great!

My Experience - 5.0/5.0 -

Thank you for your service. You all were very patient. I’m grateful that you also returned our rental car.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

10 plus

My Experience - 5.0/5.0

Likely to Recommend - 1.5/5.0

Repair Quality - 2.0/5.0 -

There were several delays in picking up my car. My phone calls and messages were not returned. When I picked up my car, it was filthy dirty all over the inside

Customer Service - 2.0/5.0 -

Phone calls and messages were not returned

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 4.0/5.0

Repair Quality - 3.5/5.0 -

Well, the work on my truck looks very good, but it took forever for it to get done and I was very disappointed about it and then on the top of my hood they did a paint job but you see some paint batches like what’s coming off the hood, but otherwise that the work is beautiful

Customer Service - 3.5/5.0 -

At first, it was very in good communication with my vehicle, but then after a while then the communication has stopped

Likely to Recommend - 0.5/5.0 -

I wouldn’t unless they want to wait months to get their car back

Repair Quality - 1.5/5.0 -

Took about 2 months to get my vehicle back for something that was suppose to take 2 weeks max. Finished job was great just took a long time .

Customer Service - 0.5/5.0

Returned Clean

Likely to Recommend - 0.5/5.0

Repair Quality - 1.5/5.0

Customer Service - 1.0/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0 -

I like the people and my vehicle looks fine, however it took very long and the are still awaiting some trim pieces. all in all I'd give them a 9.75

Customer Service - 5.0/5.0 -

the girl I spoke with and dealt with was great

Likely to Recommend - 5.0/5.0 -

Had no issue.

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer service was good

Customer Service - 5.0/5.0 -

Quick service

My Experience - 5.0/5.0 -

Completed my vehicle a half week early. Job well done

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Gerber was professional and understanding. I also received my vehicle earlier than expected. The work turned out amazing.

My Experience - 0.0/5.0 -

This is the worst place to take your car I regret it

My Experience - 5.0/5.0 -

Everything good

Likely to Recommend - 5.0/5.0 -

Good

Repair Quality - 5.0/5.0 -

Good job

Customer Service - 5.0/5.0 -

Very good job

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

My car looks great!

Customer Service - 3.5/5.0 -

In. the month that my car was there, I received only 1 or 2 updates. I had to call to get progress information.

Returned Clean

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0 -

Picked up truck Friday. When I started the truck, indicator light was on for flat tire. Went back in. Pulled truck in and they found a nail in my tire. Told me to get it fixed and they would pay for it. 15 minutes into my drive home the check engine light came on. Got home and found out the truck had been ransacked and someone had stolen a spotting scope, binoculars, a knife and a window mount for the scope. No broken windows so either they left it unlocked or an employee stole them. I’m not very happy.

Customer Service - 4.5/5.0

Returned Clean