Gerber Collision & Glass - Syracuse/Genesee St.
Gerber Collision & Glass - Syracuse offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 0.0/5.0 -
I was incredibly patient with the state of my car, especially with the date being pushed several times. This shop does not know how to pick up the phone when you call and stops responding an hour before close. To top it all off, my back windshield wiper is installed wrong and wipes upside down. You’d think after 1.5 months the windshield wiper would’ve been tested with it. Tried to call immediately after finding this out, again no response. Now my patience is lost and the service is officially awful, even though I was trying to give the benefit of the doubt. I don’t think I send a car here again even if it was the only option, be so serious here. The last time I called I was sent to the national hotline and that voicemail box WAS FULL. Don’t expect a response from anybody here actually. God knows if the rest of my car is fine since the back wiper can’t even be right.
Repair Quality - 1.5/5.0 -
Well at least it’s done, can’t say it was done right or in a timely manner. My windshield wiper is on upside down, it took so long even though I had so much patience. I wasn’t called back, updated, or responded to if I called after 3:30 pm. I had to call insurance to get this place to respond and even then, it felt like pulling teeth to just get this car back. I wouldn’t bring my car here.
Customer Service - 1.0/5.0 -
Again, never was responded to
Likely to Recommend - 3.5/5.0 -
Work not done.
Repair Quality - 2.5/5.0 -
Work not done
Customer Service - 2.5/5.0 -
Work not done
Likely to Recommend - 0.5/5.0 -
This is sad and only do to what happened to my truck with the damage inside and the theft of all the items SPECIFICALLY MY MOTHERS ASHES
Repair Quality - 5.0/5.0 -
The repair was amazing. With that being said the safety of my vehicle was terrible someone broke into my truck and stole 250.00 worth of stuff out of it including my mother's ashes. Yeah her ashes and the console is broken It will be interesting to see how you make this right
Customer Service - 5.0/5.0 -
People were great but as I stated before horrible property security
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0 -
The customer service was good, there was times where it was unclear what was going on with my car.
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 1.5/5.0 -
The job was done well. The customer sevice and communication was terrible. Car sat for over 3 weeks with nothing being done. It took almost 2 months. Nobody answered the phone so I had to drive over to speak to anyone. I would get texts with a new later date 3 days after the fact.
Customer Service - 0.5/5.0
My Experience - 5.0/5.0 -
The staff was very great and they always keep me informed about my car
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Customer service was excellent the time they took to update the status was good
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
They say was in previous accident but o just brought it and I checked car fax and there was no accidents to the vehicle so they did not totally repair may vehicle.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
The only complaint is the constant reminder for the survey that I was unable to complete because I had not picked up the car yet
Customer Service - 4.5/5.0 -
Mostly very good. Everyone I spoke to was very helpful. They just seemed understaffed
My Experience - 5.0/5.0 -
Muchas gracias por acer un buen trabajo gracias nueva miente
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Gracias
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My car looks brand new and looks like nothing ever even happened to it. You can tell they took their time and take pride in what they do and I really appreciate that. I would recommend anyone to go to gerber!
Customer Service - 5.0/5.0 -
Everyone was super nice and answered all of my questions when I had them. Very professional staff.
Returned Clean
My Experience - 5.0/5.0 -
Great service, went above and beyond. Friendly staff.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
My car has not been repaired properly. There are some mistakes and I ask to repair them.
Likely to Recommend - 5.0/5.0
Repair Quality - 2.5/5.0 -
Estamos satisfecho en parte porque tengo q pasar para algo q está suelto creo no sea tan grande el problema pero necesito me lo resuelvan