Gerber Collision & Glass - Tempe/Priest Dr.

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

Pleased with over all service

Repair Quality - 5.0/5.0 -

Gerber did a great job on repairing my car! Employees quite friendly, would certainly use Gerber again if necessary! ( Hope I won’t have to

Customer Service - 3.5/5.0 -

Not very welcoming receptionist!

Returned Clean

My Experience - 5.0/5.0 -

Thanks

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Thank you so much. ☺️ ur experience was a 10 out of 10. We always use Gerber!

Likely to Recommend - 5.0/5.0 -

Most definitely

Repair Quality - 5.0/5.0 -

They were professional, very friendly, explained everything, answered all questions Workmanship was excellent

Customer Service - 5.0/5.0 -

Excellent

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Been here twice, they have always had my car back looking brand new!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 0.0/5.0 -

Please work on better communication. From the moment my car was dropped off from the tow I felt completely ghosted. My car was not touched and no contacted me for a couple days and I had to call to get ask why and was told I had to sign a form sent to my email, and no one even had my email or called me about this form. I got one phone call the entire time my car was being serviced to inform me a part was stolen. Additionally, when I received that phone call it was late in the day on a Friday and i had a hard time reporting that concern with my insurance and rental company. I called myself once or twice to your repair shop and was told my car would be ready end of day and that someone would reach out me and never did. The only updates I ever got was through text messages and the completion date changed so much with no updates on why the dates changed. I appreciate you covering the stolen part and my rental, but you broke my trust as a retuning customer. I felt vulnerable with my car remaining at your repair shop and this stolen part felt very brushed off like this happens often? Maybe provide reassurance that my car is in a secure location or that nothing else was damaged. Please don’t make this a shady transaction and having me figure out how best to handle this situation last minute on a Friday. Hope you learn from this.

Likely to Recommend - 2.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 1.5/5.0

My Experience - 5.0/5.0 -

Your company did an amazing job in putting our car back together. I would recommend Gerber Collision any time!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

It was a pleasure dealing with Gerber to fix th minor accident we had. We were informed every step of the way and in fact our car was ready a day earlier than we were first told. Highly recommend Gerber Collision any time

Customer Service - 5.0/5.0 -

Very pleasant woman(I'm sorry I can't recall her name) at the front desk who was very helpful.

Returned Clean

My Experience - 5.0/5.0 -

You guys made this process the easiest part of this whole ordeal! Thank you!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

There is paint inside the car on the center console and on the driver side door

Customer Service - 5.0/5.0

My Experience - 0.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Thank you for the very efficient and timely work on my Ford Fiesta. Kudos to Maria for being so pleasant, helpful, and knowledgeable. I certainly would recommend Gerber’s Collision and Glass to anyone. Thanks again.

Likely to Recommend - 5.0/5.0 -

Definitely would recommend to family , friends, and anyone else! Joan R.

Repair Quality - 5.0/5.0 -

I thank you, all you Gerber people, for making my car look like new again. A great job!! Really appreciate each and everyone of you. Joan R.

Customer Service - 5.0/5.0 -

Maria was super!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

My car looks brand new!! Thanks so much, thankfully everything went smoothly and I was updated along the way.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Car looked great. Thank you for making it look new again.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Car was done before promised and looked great.

Customer Service - 5.0/5.0 -

Everyone was friendly and I received multiple text with updates throughout the process.

My Experience - 5.0/5.0 -

The car looks great and I appreciate all the work. Thank you

My Experience - 5.0/5.0 -

Looks great and it was fast. Everyone was kind and forward. Thanks