Gerber Collision & Glass - Tempe/Priest Dr.

Likely to Recommend - 5.0/5.0 -

This was my first experience with Gerber and my 2nd with body shop repairs. I would absolutely recommend and use them again.

Repair Quality - 5.0/5.0 -

The car looks great! The color match on the paint is excellent, and the work was done in 4 days.

Customer Service - 5.0/5.0 -

The shop answered all our questions and kept us updated on their progress.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Awesome job and very affordable. Very pleased. Will definitely be a repeat customer.

Customer Service - 5.0/5.0 -

Tristan was awesome.

Returned Clean

My Experience - 5.0/5.0 -

The team at Gerber Collision at Tempe/Priest Dr. location has worked very hard to restore my MKZ Lincoln to its original beautiful glory! A big thank you to Brian and staff for a GREAT experience!!!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I’ve been doing business with Gerber for many years, and every single experience has been outstanding. Their professionalism, communication, customer service, and quality of work have consistently exceeded expectations, and this time with my son’s 2020 Tacoma was no exception. Brian Kelly at the Tempe location was exceptional. After the repair facility next door decided not to work on the truck because of prior repairs, Brian stepped in, focused on the actual accident damage, and ensured the repairs were completed professionally and efficiently. The end result was excellent. I initially followed my insurance company’s recommendation and took the vehicle to one of their “preferred” repair facilities, but after keeping the truck for a week, they decided the repair was not worth their time. It was a very disappointing experience and reinforced why I’ll continue trusting Gerber with my vehicles moving forward. Thank you, Brian and the entire Gerber team, for your integrity, professionalism, and commitment to great customer service! R

Customer Service - 5.0/5.0 -

I’ve been doing business with Gerber for many years, and every single experience has been outstanding. Their professionalism, communication, customer service, and quality of work have consistently exceeded expectations, and this time with my son’s 2020 Tacoma was no exception. Brian Kelly at the Tempe location was exceptional. After the repair facility next door decided not to work on the truck because of prior repairs, Brian stepped in, focused on the actual accident damage, and ensured the repairs were completed professionally and efficiently. The end result was excellent. I initially followed my insurance company’s recommendation and took the vehicle to one of their “preferred” repair facilities, but after keeping the truck for a week, they decided the repair was not worth their time. It was a very disappointing experience and reinforced why I’ll continue trusting Gerber with my vehicles moving forward. Thank you, Brian and the entire Gerber team, for your integrity, professionalism, and commitment to great customer service!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Thanks Brian and helping with me and getting done before the due date car looks awesome .5 stars to you guys thanks bon hannah

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Everything repaired as promised.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 2.5/5.0

Repair Quality - 3.0/5.0 -

I had good experience with Brian who kept me informed daily. However there was incident with Maria where I went to pick up my vehicle and she informed me I had to pay $1800 for deductible. Gave her my name and what my vehicle was and informed her that I wasn’t at fault it was the other party’s insurance taking over my repairs. She then informed me the email shows I cashed the check that was mailed out so I would need to pay for the $1800. I had to leave call back Geico who had to notify them of issue and they called the facility to clear things, staff informed agent that my last name was only thing taken into conversation that I was mixed up with another customer. I had to leave work early twice due to this. When I picked up she told me a different reason for misunderstanding. My husband had concerns for contamination of paint job and she notified him that a walk through was down with me in person prior to work being started on my vehicle. Which is incorrect. There was misinformation and miscommunication which just made my experience less pleasant in a stressful situation. I choose gerber due to the licensing and being I card certified.

Customer Service - 3.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Loved the daily updates

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Keep up the good work!!

My Experience - 5.0/5.0 -

My car looks like new after the accident! Thank you for getting it to me in a timely matter and communicating with me every day to let me know the status. The quality of work and your professional staff is amazing! Thanks for making the process seamless.

Likely to Recommend - 5.0/5.0 -

I would give them a 12 if the scale went up that high that’s how happy I am with the quality of work, the great service and the great communication.

Repair Quality - 5.0/5.0 -

The quality of repair was absolutely excellent. You can’t even tell where the damage was previously. That whole section looks brand new. They do quality work that I would recommend to anybody if they were looking for a fabulous body shop to take their car there. They communicated through text so I was always aware of the status and the timing of when I could pick the vehicle up. The staff was courteous and professional. I would not hesitate to take a vehicle back there for a collision repair. Renting the car through enterprise was seamless since it’s only around two buildings down the street where I actually could walk. I give them 10 stars!

Customer Service - 5.0/5.0 -

Excellent customer service. Everybody was friendly and courteous from the woman at the front desk, who was very kind to the adjuster who knows his job very well.

My Experience - 5.0/5.0 -

Amazing team I would recommend to family and friends

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very satisfied and happy with the results would definitely recommend your team is amazing

Customer Service - 5.0/5.0 -

Amazing

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I responded once already.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Kyle and his crew did a great job getting everything just perfect. I’m very happy with the quality and scope of the work they completed.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Kyle and his crew did a great job fixing the truck just like I wanted it. Kyle was very responsive to what I expected the repair to look like. Highly recommend this company for Car Repair.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I was concerned given some negative reviews but my experience was excellent. Great communication with updates and information on the work. My vehicle looked great when I got it back- paint, body work all very good.

Customer Service - 5.0/5.0 -

great communication. I liked the texts as short updates and calls when things were taking a while with regards to parts.