Gerber Collision & Glass - Troy (MI)

4.8 (852reviews)

96%

(248) 583-7755

33801 Dequindre Rd, Troy, MI 48083

96%

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33801 Dequindre Rd
Troy, MI 48083

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About Gerber Collision & Glass - Troy (MI)

See Photos

33801 Dequindre Rd
Troy, MI 48083

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

Schedule an estimate appointment

Book Appointment

In operation 11 years.

Gerber Collision & Glass - Troy offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Towing
Automotive Glass Replacement
Detailing
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	8:00 am - 5:00 pm
Tue	8:00 am - 5:00 pm
Wed	8:00 am - 5:00 pm
Thu	8:00 am - 5:00 pm
Fri	8:00 am - 5:00 pm
Sat	Closed

* Holiday hours may differ.

Chrysler

Dodge

Fiat

Hyundai

I-Car

Infiniti

Jeep

Kia

Nissan

Ram

Call

Website

Reviews (852)

Sort By:
Newest
Rating

781 Customers Rated

5 Stars

79.9% Complete

(681)
4 Stars

6.9% Complete

(59)
3 Stars

1.5% Complete

(13)
2 Stars

1.5% Complete

(13)
1 Star

0.4% Complete

(3)
< 1 Star

1.4% Complete

(12)

Customers say

Overall Customer Satisfaction

Customers consistently praised the repair shop for its outstanding service quality, professional and friendly staff, and excellent communication throughout the repair process. Many highlighted the high standard of repairs, with vehicles returned looking brand new and paint matching described as flawless. Timeliness was a strong point, with numerous customers noting their vehicles were completed ahead of schedule. Regular status updates - often twice weekly - were frequently commended, with customers appreciating being kept informed at every stage. A few customers noted isolated concerns such as minor paint inconsistencies, interior cleanliness upon return, and occasional repair quality issues requiring follow-up visits, as mentioned directly in their feedback. Overall, the vast majority of customers expressed high satisfaction and indicated they would strongly recommend the shop to family and friends.

Select to learn more

Service Quality
Timeliness
Communication

"... had to wonder what was happening with my vehicle. The repair was phenomenal." Read more

"Quality of repair is excellent. Paint match is 100%."

"My door looks perfect! You cannot tell there was any damage. Would highly recommend everyone on their staff was ..." Read more

"It looks perfect—I honestly cant tell the difference, and neither could any of my friends. I think the ..." Read more

"Impecable quality. Team went above and beyond what was required for the job."

"It was done in way less time than expected."

"... to be done in a very short time frame, and Gerber completed the work even quicker than that!" Read more

"My vehicle was repaired earlier than the estimated time frame."

"The initial return was on the day promised but the repairs were incomplete and required a return trip"

"... team working there is absolutely amazing as well, communication with vehicles ETA is always established. Love this location." Read more

"2x a week! Stellar communication"

"... each step, provided all necessary information, and kept me consistently informed on the progress of the repairs. I greatly appreciated their communication and professionalism." Read more

"... experience was great! Every transition was seamless and everyone was very communicative. I knew what was happening with my car every step of the way!" Read more

"Car was moved to another location without notice"

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"... had to wonder what was happening with my vehicle. The repair was phenomenal." Read more

"Quality of repair is excellent. Paint match is 100%."

"My door looks perfect! You cannot tell there was any damage. Would highly recommend everyone on their staff was ..." Read more

"It looks perfect—I honestly cant tell the difference, and neither could any of my friends. I think the ..." Read more

"Impecable quality. Team went above and beyond what was required for the job."

"It was done in way less time than expected."

"... to be done in a very short time frame, and Gerber completed the work even quicker than that!" Read more

"My vehicle was repaired earlier than the estimated time frame."

"The initial return was on the day promised but the repairs were incomplete and required a return trip"

"... team working there is absolutely amazing as well, communication with vehicles ETA is always established. Love this location." Read more

"2x a week! Stellar communication"

"... each step, provided all necessary information, and kept me consistently informed on the progress of the repairs. I greatly appreciated their communication and professionalism." Read more

"... experience was great! Every transition was seamless and everyone was very communicative. I knew what was happening with my car every step of the way!" Read more

"Car was moved to another location without notice"

Mike (Chevrolet owner) reviewed 8/13/26

staff is outstanding! Pam is the best followed closely by Jesdie

no problem as it was a very good experience

car looks great, friendly staff therefore a ten

Pam and Jessie were simply outstanding

Kathy (Honda owner) reviewed 8/13/26

Thanks for the great service

In and out in less time than a cup of coffee

Gilbert (Chevrolet owner) reviewed 8/10/26

Very competent, polite knowledgeable customer service.

Lori (Nissan owner) reviewed 8/10/26

There was a bit of an issue with the hood before I left but the technician adjusted it on the spot and works fine.

Hailey (Cadillac owner) reviewed 8/10/26

Extremely happy with my car. Pam did great with accurate updates every week.

Quality repair and satisfactory communication on process with updates

Pam was great. Excellent customer service and communication skills.

Kelly (Subaru owner) reviewed 8/8/26

Great communication and had high expectations for their own work!

Shirley (Ford owner) reviewed 8/7/26

Mdmid (Nissan owner) reviewed 8/6/26

Oshana (Honda owner) reviewed 8/5/26

Very pleased with the service I received .Pam kept me updated throughout the entire repair. She was a pleasure to work with and always answered questions I had promptly

100% I would recommend Gerber collision to all of my friends and family. They went above and beyond to meet our needs.

Gerber collision met every expectation that we had. workmanship was exceptional. We worked with a woman by the name of Pam at Gerber collision. She walked us through every step of the way and continued to keep us updated.

Exceptional customer service

Mdmid (Buick owner) reviewed 8/3/26

Kim (Jeep owner) reviewed 8/3/26

Pam and Jessie are great! Both are friendly, thoroughly professional, and have excellent customer service skills. Thank you!

A touch up was needed before leaving.

Pam did an outstanding job explaining the entire process and keeping me updated on the progress, all while being really kind!

Michael B (Chevrolet owner) reviewed 8/3/26

Everyone I encountered was very friendly.

Mdmid (Nissan owner) reviewed 8/3/26

Srinivas (Buick owner) reviewed 8/3/26

Fully satisfied with the service

Mdmid (Kia owner) reviewed 8/3/26

Absolutely wonderful experience. I will never go anywhere else for car repairs, Jessie and Pam were amazing people to work with!!

Brad (Mazda owner) reviewed 8/3/26

Damage area came out really good, paint on the opposite side bumper came out a little rough.

Katherine (Ford owner) reviewed 8/3/26

Pam and Jessie were always kind and very detailed with expectations and timeline. My repair came out great and I was able to get my car back quickly! Would highly recommend!

I would recommend gerber as everyone was great and the service was quick and done well.

My door looks perfect! You cannot tell there was any damage. Would highly recommend everyone on their staff was great!

Everyone was thorough and explained the entire process in detail. Pam and Jessie especially as they always made me feel welcome!

Mdmid (Chevrolet owner) reviewed 8/2/26

Always updated on my vehicle and very polite staff

Fantastic people

Nadine (Toyota owner) reviewed 7/31/26

Very thorough and helpful with my insurance claim.

Kathi (Chevrolet owner) reviewed 7/30/26

Nice work

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Normally it's not possible for an auto body shop to provide an accurate estimate over the phone because they will need to inspect the vehicle for hidden structural damage.

Gerber Collision & Glass - Troy (MI)

Get an AI powered repair cost prediction

Schedule an estimate appointment

About Gerber Collision & Glass - Troy (MI)

Get an AI powered repair cost prediction

Schedule an estimate appointment

Reviews (852)

781 Customers Rated

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?