Gerber Collision & Glass - Troy (MI)
In operation 11 years.
Gerber Collision & Glass - Troy offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Everybody was very professional and pleasant. I communicated with Jenna and Erin. They were both great to work with! I would highly recommend your service to anyone.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Brandon is a valuable asset to your team!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great work car looks new.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
SUBURBAN FORD OF ROMEO LOVES BRANDON SCOTT HE IS THE BEST AND EASY TO DEAL WITH
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
A spectacular job was done. Thanks to all who were involved.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0 -
Would definitely recommend to anyone who is not in a rush.
Repair Quality - 4.5/5.0 -
The job took over a week longer than originally estimated, but my car looks good as new again.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great work, and great communication through the process
Customer Service - 5.0/5.0 -
Very polite and professional
Returned Clean
Likely to Recommend - 5.0/5.0 -
Again, I would give an 11 if I could.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Would give an 11 if I could. Everyone from front desk to shop workers went above and beyond to make the process as pleasant as possible. Jenna made phone calls for the rental car, Erin took time to go over the details of the repair process and called 2x/week with detailed updates so I was never in the dark. Matt went to the rental place with me and waited to make sure I was good before leaving. Another guy from the shop explained details about the repair. Pleasant, helpful people!
Returned Clean
Likely to Recommend - 0.5/5.0 -
Doing the opposite
Repair Quality - 0.5/5.0 -
Non thorough intial inspection, I don’t know how you could quote the insurance with a simple walk around. After they waited 2 weeks for parts of course they found more when they took it apart and inspected more. Finally got a date that the car would be done they said Monday the 22nd it would be done I called Thursday and Friday to make sure or see if it would be done earlier because I need it for work and they said Monday it would be ready. Monday at 2 I call after hearing nothing all day. Nope not ready you have to wait another day. Finally got it. Terrible service will never come back.
Customer Service - 0.5/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 3.0/5.0 -
Communication was both exceptional and disappointing depending on the circumstance and time. For the first few week, communication was regular and polite. Toward the end of the two months it took to get my car back, including the three weeks after the scheduled completion date, communication was sporadic and unclear. I was left wondering what was going on with my car. However, when an issue arose with my claim, customer service at Gerber quickly resolved what was an error on the part of the insurance company.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great customer service !
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everything seems great and they finished in a timely manner and kept updating me
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent work! Thank you!
Customer Service - 5.0/5.0 -
Outstanding service! Thank you.