Gerber Collision & Glass - Troy (MI)
In operation 11 years.
Gerber Collision & Glass - Troy offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
You left a message about the repair progress, and I was very satisfied with the condition after the repair.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Did a good job.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Good work.
Customer Service - 5.0/5.0 -
Very good
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0 -
I am just partial to another place I use. I came to Gerber since my insurance said it would be expedited if I went there but not sure that was the case. I know it’s tough to get parts sometimes but I wasn’t positive they were pushing to get me through. But probably not their fault as I was told they were understaffed which I hate that for them.
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
Don’t want someone else to go through what I went through.
Repair Quality - 0.5/5.0 -
The worst and most stressful time while they had my car. Them I got my car back and it wasn’t fixed had no car I turned my rental car in thinking my car was ready. But there is to much too to write down. I will never again take my car there. The sad part is they have done my other car and my husband truck in the pass it was great. But now no more going there.
Customer Service - 0.5/5.0 -
To many words to say. But it’s was the worst communication ever. Very disappointing stressful. Trusting someone word and what they say to have it turned around and I paid the price for their mistake.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
So far so good
Likely to Recommend - 5.0/5.0 -
One in troy heard bad thing about one in rochester hills
Repair Quality - 5.0/5.0 -
So far so good
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Everything was efficient and well thought out. The communication was out of this world . You made me so happy that the repairs were done early. Thank you!!
Likely to Recommend - 5.0/5.0 -
Good work and very cooperative . Good communication
Repair Quality - 5.0/5.0 -
Works fine and the damaged area looks new
Customer Service - 5.0/5.0 -
Repair is fine and even done before predicted date. Very accommodating coordinating with Enterprise car rental
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I appreciated the texts and calls keeping me updated on the progress.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
The only issue we had was the turnaround time. It took much longer than we expected. We were initially told repairs would take a week. It took 16 days.
Returned Clean
Likely to Recommend - 4.0/5.0 -
Got a call telling me I owed $1000 and was suppose to pay at pickup. The woman who called was not very pleasant and said she'd call my insurance company, this repair went thru the insurance of person who hit me not mine, and then she hung up leaving me freaking out as this was never discussed or mentioned to me and was not the case at all. I did get a call back later from a manager apologizing which settled me down a bit.
Repair Quality - 4.0/5.0 -
No one was at front desk when I arrived. Wasn't real confident with explanation of work done.
Customer Service - 4.0/5.0 -
Waited for call to bring car in for service. I had to call to get dates. Gerber was transitiong from Action, maybe that was the reason.