Gerber Collision & Glass - Utica
In operation 81 years, 7 years at this location.
Gerber Collision & Glass - Utica offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0 -
I would recommend them to anyone I know for insurance claims or just basic repairs or body work. This was my first insurance claim and they made it so much smoother then I expected and happily answered all of my questions!
Repair Quality - 5.0/5.0 -
They fixed everything that was quoted to my insurance company and even gave it a nice car wash!
Customer Service - 5.0/5.0 -
They have very friendly and knowledgeable staff, in all departments, working at their Utica location!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Kept me informed and did a wonderful job fixing my Van
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Fantastic experience and very quick service. Staff was very helpful and accommodating. Thank you!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
My experience was very good. Everything exceeded my expectations. I would definitely recommend Gerber in Utica. Thank you.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Everything was great, car was ready faster than expected as well. Would come back again if needed.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great customer service, excellent communication, and got the job done very quickly.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
I would not recommend the location where I took my vehicle to a colleague, friend or family.
Repair Quality - 1.5/5.0 -
It felt and looked as though care and quality were not put into the repairs of my vehicle. Upon picking up my vehicle I brought to their attention that there were significant gaps on the hood of the vehicle that were not there before. They did there best to fix the gaps but I am still not satisfied with the adjustments. It seems as though the parts are not the right fit. Also, Upon bring my vehicle home I noticed gray paint on the black runner on the front passengers side of my vehicle along with a white film towards the bottom of the windshield and on the passengers side mirror. There are also black smudges on the passengers side door. All of the above were not on the vehicle prior to the repairs. The vehicle is a 2025 and I have only had it for 7 months. I have photos of all my concerns.
Customer Service - 3.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
The service at Gerber was wonderful from start to finish. The office staff is very pleasant also! Recommended!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everyone was so friendly and the communication was the best.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very happy with everything
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Thanks to all for making my experience so easy. You did such a great job! My car was so much better than when I brought it in.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Super clean and shiny. Good as new. They even vacuumed and shined the tires!
Customer Service - 5.0/5.0 -
Everyone was very nice.
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The service was excellent and the people were very nice.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Your courteous and knowledgeable staff helped me all the way through the process on my first claim! Even navigated me through a glass claim and handled my windshield replacement and Rental Car returned for me. A plus job
Likely to Recommend - 5.0/5.0 -
Would refer without hesitation
Repair Quality - 5.0/5.0 -
Quality work and communication through the entire process. This was my first auto claim ever and they walk me through the process step by step handling even my rental car return. Thank you Eric and staff