Gerber Collision & Glass - Warren (Mi)

4.9 (2,350reviews)
97%
13741 9 Mile Rd,  Warren,  MI  48089
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Gerber Collision & Glass - Warren offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
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Email

Reviews (2,350)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its exceptional service quality, timely repairs, and outstanding communication throughout the repair process. Many highlighted that vehicles were completed ahead of schedule, with repairs described as looking like new or fresh off the lot. The team received high marks for professionalism, courtesy, and keeping customers informed with regular updates via calls and texts. Customers appreciated the attention to detail, cost-effective solutions, and the welcoming atmosphere. A few customers noted concerns such as interior cleanliness oversights, post-repair noises, and instances where follow-up repairs were not thoroughly addressed, as mentioned directly in their feedback. Overall, the vast majority of customers expressed strong satisfaction and willingness to recommend the shop to others.
AI-Generated from reviews written in the last 12 months
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"Very Satisfied with the entire experience, from start to finish, polite and professional office staff to the finished ..." Read more
"The shop did an amazing job on the repairs. My car looks and performs better than it did before the accident. I couldn't be happier with the work they've done. ..." Read more
"Gerber did an excellent job on repairing my car back to new looking."
"the vehicle is in an incomplete state of repair.;the work that was attempted, has swirl and wheel ..." Read more
"... even spend 5 minutes to figured out the problem. All it was Missing retainer plastic clip that never installed on the right side wheel wall cover. I spend my money ..." Read more
"Come on only 24 hours and it was done unbelievable"
"Vehicle was ready earlier than promised"
"It was ready 5 days before the expected date"
"Their estimated repair time was right on. They got my car back to me the day they promised."
"The team got me in and out in a timely manner. Repairs on the body and headlight were very good."
"They reached out to me every Tuesday and Thursday just like they said they would"
"I Greatly appreciate how I was contacted every step of the way of my repair. Thank you."
"Gerber collision, was on top of their business! The communication was well understood and daily updates, I was impressed with the way each staff member was kind and got the ..." Read more
"The Warren location was fantastic with their communication"
"I appreciated receiving regular updates on the status of my vehicle while it was being repaired."

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Excellent customer service😊

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Excellent service and quality work

Repair Quality

Work was done timely and professional

Customer Service

Helpful and polite

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

The staff were very professional. Jeffrey did a great job with answering my questions and explaining the process and repairs that were going to be completed.

Repair Quality

No complaints. Everything works properly at this time and looks good.

Customer Service

Debbie was friendly and Jeffrey was very professional and kept me updated as the repairs were done. I really appreciated the updates so I wasn’t guessing were we were in the process.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

My service was great. However, the taillight on the side that my car was repaired was not hooked back up. It was just pointed out to me. So, again, the service was great but I have to call in the morning to get the taillight hooked up.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Took longer than estimated double the time. Was not updated on progress.

Repair Quality

Customer Service

Kept me Informed?

No

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

The repairs were finished ahead of time. I am so much appreciative to all involved. I was able to go on a trip, meeting up to carpool, instead of someone driving an hour and a half the wrong way to pick me up.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Gerber collision, was on top of their business! The communication was well understood and daily updates, I was impressed with the way each staff member was kind and got the job done as the first initial date.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

⭐⭐⭐⭐⭐ I had an excellent experience with this collision shop! Jeff was outstanding from start to finish. He kept me informed throughout the entire repair process, answered all of my questions, and made everything stress-free. My car was completed exactly when promised, and the quality of the work was exceptional. This was truly the best experience I’ve ever had with a collision shop. I highly recommend them to anyone looking for outstanding customer service and top quality repairs. Thank you, Jeff, for making the entire process so easy.

Customer Service

I had an excellent experience with this collision shop! Jeff was outstanding from start to finish. He kept me informed throughout the entire repair process, answered all of my questions, and made everything stress-free. My car was completed exactly when promised, and the quality of the work was exceptional. This was truly the best experience I’ve ever had with a collision shop. I highly recommend them to anyone looking for outstanding customer service and top-quality repairs. Thank you, Jeff, for making the entire process so easy!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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