Gerber Collision & Glass - Washington

My Experience - 0.0/5.0 -

Hood wasn't completely aligned with right front fender and grill but was fixed ok in the parking lot. Car was dirty when picked up. Not washed with techs dirty fingerprints on door and passenger seat.

Likely to Recommend - 5.0/5.0

Repair Quality - 4.0/5.0

Customer Service - 4.5/5.0

My Experience - 5.0/5.0 -

Thank you for fixing my car and cleaning my car.

My Experience - 5.0/5.0

Likely to Recommend - 2.5/5.0 -

Can’t complete this survey until the van is completely finished.

Repair Quality - 2.5/5.0 -

I have held off doing the survey because we are waiting on a part that fell off my van after I got it back. The part is ordered and I’m waiting on a call from you guys to bring the van back.

Customer Service - 2.5/5.0 -

I will complete this survey after my van is completely finished

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Excellent work, everyone there was very professional and kind. Wonderful experience overall. Workmanship was perfection, my car was returned spotless and beautiful!!!! Thank you so much! You made a stressful accident turn into a wonderful experience 🥰

Likely to Recommend - 5.0/5.0 -

100% would recommend to anyone within an hours drive…. They are totally worth it

Repair Quality - 5.0/5.0 -

100% recommend this collision shop! They are very professional, make the entire process easy and… everyone there is so kind. The work is exceptional and quick, done right the first time without the need to babysit! Love this shop!

Customer Service - 5.0/5.0 -

A++++++

Returned Clean

My Experience - 0.0/5.0 -

The replacement parts used were already damaged. Had to leave the truck to be fixed again.

Likely to Recommend - 0.5/5.0

Repair Quality - 1.0/5.0

Customer Service - 1.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Everything looks great so far! And I was pleasantly surprised that they cleaned the whole inside of my vehicle as well!

Customer Service - 5.0/5.0 -

Everyone was friendly and professional.

Likely to Recommend - 5.0/5.0 -

Definitely

Repair Quality - 5.0/5.0 -

Very easy work with, staff is very nice. They worked with me on times available to drop off my car. And help resolve any concerns I had

Customer Service - 5.0/5.0 -

Staff is great

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Took 3days to get expected completion due to paint cost 3extra days of rental otherwise we’ve always been happy with results and staff

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0 -

Work and staff excellent. Took 3 extra days regarding paint. When renting a car we had to pay extra days

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 4.0/5.0 -

We felt the lobby and restroom area should be updated.

Repair Quality - 5.0/5.0 -

You also did a fantastic job detailing the inside of our car before pickup. Antonio was excellent. The repair is flawless!

Customer Service - 4.5/5.0

Likely to Recommend - 0.5/5.0 -

Too many mistakes

Repair Quality - 0.5/5.0 -

Still not finished with my vehicle !!

Customer Service - 0.5/5.0 -

Vehicle still is not finished !

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Thank You very much.

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Very nice group of people.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0