Gerber Collision & Glass - Westerville

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Everything went as planned. The Customer Service that we received was fantastic very professional.. Would definitely recommend someone if they need any repairs. Thank you again for your time and your service..

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 4.0/5.0

Repair Quality - 3.5/5.0 -

Staff very friendly and professional. Car repairs look good. Timeliness was the only concern. System ETA was way off and parts had to be reordered.

Customer Service - 3.5/5.0 -

Same as first comment.

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0 -

Dents fully repaired and good paint job

Customer Service - 4.5/5.0 -

Timely messages were shared throughout repair

Returned Clean

My Experience - 5.0/5.0 -

Excellent repair job!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 0.0/5.0

My Experience - 5.0/5.0 -

Amazing body work and outstanding service. Recommended Gerber by State Farm.Truly bad damage to passenger side front quarter panel and door of my 2021 Kia Sportage.They made my vehicle look like the day I bought it. Picked it up yesterday and it was washed and the interior was vacuumed and spotless. Extremely friendly office staff and adjuster. I highly recommend them. I'm totally satisfied. I strongly recommend Gerber on Northfield Road in Westerville.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

fast, professional service

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 4.0/5.0 -

Quality of work is a 10 but due to the length of time the car was in the shop my insurance coverage expired on my car rental which cost me $250 out of pocket

Customer Service - 5.0/5.0 -

Matt was very responsive and kept me up to date on progress

Returned Clean

My Experience - 5.0/5.0 -

Gerber repair shop was able to get me in for an estimate appointment 3 days after the accident, then could start the repair 2 weeks later, and the repair was completed in another 2 weeks. Overall, my car was only damaged for right around a month, which is fantastic these days! Very professional team with text updates for the repair! I was able to have the rental car company take me from the repair shop to the rental car place and then once my car was complete, I was able to leave the car at the repair shop when taking mine home. Overall, a wonderful experience for a first timer in the repair world! Thank you for all of your help!

My Experience - 5.0/5.0 -

Erica was knowledgeable and pleasant to work with. Everything promised was delivered.

My Experience - 5.0/5.0 -

Kim and Erika were easy to work with and made the experience easy. Kim really was helpful in getting my billing and deductible paperwork squared away. Very professional and helpful. I will recommend Gerber to any needing repairs.

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0 -

Car damaged cosmetically by Gerber and told "was preexisting" and suspension not fixed

Customer Service - 0.5/5.0 -

Matt lied to my face telling my the cosmetic damage they put on both mirrors on my car was pre-existing

Returned Clean

My Experience - 5.0/5.0 -

Car looks great!

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0