Gerber Collision & Glass - Westfield (In)

4.7 (3,946reviews)
95%
17549 Gunther Blvd,  Westfield,  IN  46074
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Gerber Collision & Glass - Westfield offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • Spanish
  • German
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
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Reviews (3,946)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding communication, with many highlighting the convenience and transparency of daily or frequent text message updates throughout the repair process. The quality of repairs was frequently described as exceptional, with vehicles returned looking brand new and paint matching perfectly. A standout highlight across numerous reviews was repairs being completed ahead of schedule, often days or even weeks earlier than promised. Customers also expressed pleasant surprise at receiving their vehicles cleaned inside and out. The professionalism, friendliness, and helpfulness of the staff were repeatedly commended. A few customers noted areas for improvement, including occasional inaccuracies in completion date estimates, isolated concerns about incomplete repairs, and rare communication gaps, all of which were shared directly by customers in their feedback.
AI-Generated from reviews written in the last 12 months
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"Everything was excellent, I highly recommend it. The repair was flawless and the staff's customer service is outstanding."
"My jeep looks brand new after being hit, I cant thank the staff at Gerber enough for their quality work and getting it completed in a timely manner."
"The vehicle was repaired with such exceptional craftsmanship that its prior damage is now undetectable. The interior of the car was impeccably clean, which ..." Read more
"Communications were excellent. Quality of repairs very good. Professional service."
"... communication and kept me informed through the process. The job was completed to my satisfaction." Read more
"Excellent experience! Done ahead of time, constant updates, Crystal clean process. Washed inside and out. Awesome."
"Great work and fantastic speed. My vehicle was completed 2 weeks ahead of schedule. Will always recommend gerber in Westfield!"
"The repair was wonderful but waiting 6 weeks for my car was not."
"I just had fairly minor rear damage, and they had my car for 5 weeks! I would receive the same message a few days apart that they were wrapping it up, and ..." Read more
"Thanks for having it fixed sooner than expected"
"Thank you for your professionalism and keeping me posted everyday with updates. Great place. Did a fantastic job. Thank you."
"Repair quality was excellent. However, communication and notification needs to be improved!"
"Communications is lacking. My car was covered under the poicy of the person who called the accident. Once I dropped ..." Read more
"... appointment scheduling through the entire process. The communication was great and to be updated continuously throughout the timeline greatly appreciated." Read more
"I thought that Gerber did a great job. I really liked how they kept you updated on what was going on with the repair through texts. The paint matched ..." Read more

My Experience

My Experience

The employees were very helpful and informative. I felt very confident with the repair and process. Thank you!

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Ben was amazing. deserves a raise!!! The gentleman who called about my car being finished was not very helpful and did not answer my questions

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great service from Jason!!!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Car had engine damage due to water. Took 5 days to hear that there was nothing you could do

Customer Service

Car had water damage. Took 5 days to determine that you don’t fix that. And now my car is ´lost’

Returned Clean

Kept me Informed?

No

Ready on Time?

No

My Experience

Car was repaired after receiving fender parts parts almost 30 days. Got painted and return to me within 30 days. Looks beautiful.

Likely to Recommend

Well done.

Repair Quality

Progress reports were timely. Last one wasn’t positive since car fender was absent until last Wednesday. You got it installed on Wednesday and painted. I was told on Thursday late morning I received a text saying car was ready to go so I picked it up at about 3 pm and returned rental car same time. Right on schedule.

Customer Service

All ended well.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very professional, I was updated all through the process. Completion was complete before the initial date. Very happy customer!

My Experience

My Experience

Very friendly, and updates throughout the entire job. Work done to car looks great

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

Nothing to add

Likely to Recommend

Time and time again!

Repair Quality

Customer Service

Frequent comunication throughout the repair process.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

They waited 10 days to start on my car. They tried to blame the insurance company, despite the fact that they had approval from day one and would not let me talk to regional management. This delayed me getting my car back and cost me money out of pocket. The general manager was actually quite rude on the phone. The repair itself was OK although there’s bubbles in the clearcoat on top.

Customer Service

Returned Clean

Kept me Informed?

No

Ready on Time?

No

My Experience

Great service experience!

Likely to Recommend

Repair Quality

The final condition appears to be fine. As mentioned, we had to bring the car back to be fixed.

Customer Service

Communication was inconsistent and difficult. We had to call the shop directly for updates, often needing to call multiple times for someone to answer and that person often didn't have many details. We were originally told the repair may only take 1 day - the car wasn't even disassembled to be evaluated for 3 days. The info we were told over the phone did not match the text messages we were receiving. I received a text saying the car was "halfway there" and then a text saying the car was complete just a few hours later. We also had to bring the car back to have paint issues corrected. We were told that would only take 30 minutes to correct - it took nearly 2 days and again had communication issues understanding the status of the vehicle.

Kept me Informed?

No

Ready on Time?

No

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