Gerber Collision & Glass - Westfield (In)

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

You guys did a fantastic job on the repair and an amazing detail on the interior as well ! I will definitely recommend your company to my friends.

Customer Service - 5.0/5.0 -

I appreciated the updates along the way

Returned Clean

My Experience - 5.0/5.0 -

Excellent work & customer service. Job well done !

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Appreciated the daily updates and they always do a fantastic job

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

This was done quickly and with no issues!

Customer Service - 5.0/5.0

Likely to Recommend - 4.0/5.0

Repair Quality - 5.0/5.0 -

Completely satisfied. Good & prompt service. Delivered car after repair in timely manner.

Customer Service - 4.5/5.0 -

Good customer service

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

The staff is so nice, thorough, and helpful. This is my second time using them and both times it was a flawless experience. Thank you!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 3.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

The work was done in a timely manner with frequent text message updates to keep me in the know! A nice surprise was going to pick it up and finding the inside had been detailed!

Likely to Recommend - 5.0/5.0 -

Definitely will recommend

Repair Quality - 5.0/5.0 -

Every one at Gerber were so nice and respectful! I appreciated the frequent calls to update me on the progress and the surprise when I got my car back detailed inside and out! Thank you!

Customer Service - 5.0/5.0 -

Excellent customer service!

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 4.5/5.0 -

Close by

Repair Quality - 4.5/5.0 -

Well, when I get inside the vehicle at Gerber parking lot, I hit the seat and fell back.,Whoever was in the GMC last had pushed the seat back so far I went back very awkwardly . I’m 75 y o. Then, the last person in the GMC had the dashboard setting changed to map, my default setting is always standard display , gas gauge, est. fuel, speedometer.

Customer Service - 4.0/5.0 -

Somewhat lax on updated texts. July 17 was the last text I revived and it was on a Friday, I read it later on, Gerber closed at five, and closed on weekends, I couldn’t get my vehicle until the following Monday.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 3.5/5.0

Repair Quality - 4.0/5.0 -

Im giving an 8 because I haven't had it back long enough to know if everything messed up is ok. The cosmetic stuf looks fine.

Customer Service - 3.5/5.0 -

Communications is lacking. My car was covered under the poicy of the person who called the accident. Once I dropped off t he car, I called to ask a couple questions because I hadn't heard anything. No return call. Twice. We had to stop by in person to ask them exactly what was being repaired.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Repairs completed and look like new

Customer Service - 5.0/5.0 -

Friendly and kept updated on repair process