Gerber Collision & Glass - Westfield (In)
Gerber Collision & Glass - Westfield offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- Spanish
- German
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great customer service and so easy to work with.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The whole process seemed to be fast and efficient. I was updated frequently, would recommend service to other people.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I received email updates which were wonderful, except they were completely inaccurate. My first email said that it was going to be 13 days. Then 2 days later, I got a phone call saying everything was on track to be started the next day. Then I got an email the next day saying that the project maybe delayed. So I called the next day and they said there were no delays and that it should be ready for pick up by Friday. Then I got an email the next day saying my project was getting started, I disregarded it. Then another email said that it was going to be done a day after the original date. It ended up being finished in 7 days, so I picked it up... But I kept getting emails saying it would be done soon.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I felt your team went above and beyond!!! Excellent service I highly recommend , very professional .
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I couldn't tell the difference between the original part of the car and the repaired part. Also I got the car back cleaner than when I dropped it off.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.0/5.0
Repair Quality - 3.5/5.0
Customer Service - 3.5/5.0
My Experience - 5.0/5.0 -
You have a great team and they were all very responsive and knowledgable in handling my repairs. Thank you.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The gentleman at the front desk was very courteous and helpful. Mason was also helpful with my estimate and customer service was superb. Way to go guys!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
They took 35 days to complete my vehicle. Also, I felt like they were making excuses about why it was taking so long. Mason called me on a Tuesday and left message that he would call me back on Thursday to give me an update. He did not call me on Thursday or Friday. I finally left a message on Saturday and then called on Monday. That kind of practice is not good for your business. I will not recommend you to anyone. On a good note, the car looks good!