Gerber Collision & Glass - Yukon
Gerber Collision & Glass - Yukon offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
Due to staffing issues my car was one month in repair. I was very displeased with the length of time it required. Also the clean up was not complete. Tape residue was all over the rear hatch window . Also dust erase think on the liner of the rear cargo area.
Likely to Recommend - 1.5/5.0
Repair Quality - 1.5/5.0 -
My car was in the shop for 7 weeks only for my drivers side fender lining to come off in the middle of my drive to work shortly after getting my car out the shop and it almost caused an accident!!
Customer Service - 2.0/5.0 -
Failed to communicate accepted forms of payment over the phone when called in advance about getting my car causing an inconvenience!
My Experience - 5.0/5.0 -
Excellent service, very professional and helpful throughout the process.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Loved the fact that we we’re kept informed of the progress on the car as the repairs were done. Also every step of the job from very beginning to time of delivery was not only very professional but very personal we were made to feel completely comfortable throughout the whole job. Big thank you to everyone involved from the front desk to the shop!!!!
Likely to Recommend - 5.0/5.0 -
Friendly staff and outstanding work, what more could we ask for?
Repair Quality - 5.0/5.0 -
Awesome job and quickly repaired
Customer Service - 5.0/5.0 -
Very friendly and professional crew!
Returned Clean
My Experience - 0.0/5.0 -
I’m now missing a button on my radio and have a tear in my driver seat that wasn’t there when I dropped my car off, I was told a manger would be in Monday and they will contact me
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
She looks good thank u
Customer Service - 5.0/5.0 -
Really kind and respectful. And know wht they are doing good service
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The service was great. The work was great. Just wish they could of ordered part before had to leave the care. Know it was not their fault they could not get it Just do not like rent cars. Car looks very good. Well cared for while there. Thank you. The people were so kind and caring. Kept me informed!! Thank you
Customer Service - 5.0/5.0 -
Very good to keep me informed and answer my calls
My Experience - 0.0/5.0 -
Gerber received over $10,000 for my car repairs from hail damage. New roof, windshield, hood along with other areas of the car. When we got the car back there were scratches that were not on my car when it was left for repair. There are some so deep they have to be repaired and repainted. I spoke to Melanie before I left and she said they were on there already. I said some yes and I identified them but others no. She said if I see any more call her and she can pull up the pictures to show the scratches. I looked at the pictures the adjuster took and no those particular scratches were not. I called Melanie to address the issue and she said she would have them buffed out but they didn’t do it. She said the pictures my adjuster took show the scratches. I have those pictures and no they don’t. Then my husband went to use the front windshield wipers and metal scraped across my windshield. The passenger side wiper was broke. (I still have it) I called left messages for Melanie regarding the wiper issue and buffing the car and no return call and it became aggravating. My claim was on 5/5/2022. My repairs started 6/6/2022. Then we get into august still no wiper or buffing. (I have called but no responses) When I did finally talk to Melanie she said she would order the wiper from a part store…. My car was bought brand new and it’s not my fault the wiper was broken! I want the original wiper replacement not a knock off. It doesn’t look the same. She said she would take care of it. She booked a time for the buffing and said they would change the wiper. My husband went and There was no wiper! Melanie said she would call and get two new blades and call my husband on the following Monday which would have been 8/8/22… no call! I called back two weeks later (giving them time) and Gerber said we have the blades but not the arms. I asked why no one called! No one knew… my husband went by there and picked up the blades but the arms still weren’t in and did t know when they will arrive. The wipers are not like my originals that were on the vehicle and the replacement should have been the factory not a knock off!! It looks so bad now. I saved years to get a new car to now have scratches and knock off blades because someone broke my wiper. Gerber received over $10,000 for my repairs. So no I’m not happy. When the repairs were being done I was kept in the loop partially but then customer service went down the tubes after I picked up my car. As of today still no call on the arms and it’s 8/28/22.
My Experience - 5.0/5.0 -
Very satisfied, awesome service.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent customer service and work.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I am extremely pleased with the service and care I received from Jason and the team at Gerber’s. I was kept apprised along the way of any and all issues that arose and how everything was tracking according to the timeline I had been given for repairs. It has exceeded my expectations. Everything has been taken care of and looks amazing and runs like a champ! Thank you Gerber’s
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I’ve had the car back 1 week and so far everything is fine.
Customer Service - 5.0/5.0 -
They were very helpful and called often during the repair process to let me know how everything was going and what I could expect. It was great!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Everyone was very friendly and they kept me updated. Also when I called them and the call dropped they didn't hesitate to call me back.