Hacienda Collision Center
In operation 8 years.
Hacienda Collision Center
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- On-Site Car Rental - Enterprise®
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 6:00 pm |
| Tue | 8:00 am - 6:00 pm |
| Wed | 8:00 am - 6:00 pm |
| Thu | 8:00 am - 6:00 pm |
| Fri | 8:00 am - 6:00 pm |
| Sat | 8:00 am - 12:00 pm |
My Experience - 5.0/5.0 -
When i went to pick up my car everything was awesome omar was really helpful and friendly. And repair was amazing got a bas finish on one part of the paint but they fix it in 20 minutes. But the day i went to leave car i dont remember the name of the geico representative but he wasn't very friendly but it was okay. Thebonly one that i did not like at all is the front desk receptionist she always has actitude not polite at all i went 3 times evry time she was mad/ on a bad mood. Thank you hacienda for your nice work
Likely to Recommend - 5.0/5.0 -
Will definitely recommend!
Repair Quality - 5.0/5.0 -
My car looks like if nothing happened to it. Great job!
Customer Service - 5.0/5.0 -
Everyone was very courteous and very helpful. I was given a tour of the shop and I was allowed to look at my car when the parts were removed to prepare for repair. JC Martinez was great in taking care of the process and answering my questions. Thank you!
Returned Clean
My Experience - 5.0/5.0 -
My car is even better than new!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 0.0/5.0 -
The follow up was terrible, I even called when the repairs exceeded estimate and the follow up continued to be poor. I informed my representative how important it was to have the car completed by Thursday and he was confident it would be completed and he would call me by 1pm to confirm, he never did and I called a couple of times, left a message with no return calls. I finally called and asked for the manager and was helped. The car was completed however the stress was not warranted. You would be a better place of business with better customer service. Next my 18 year old daughter felt very uncomfortable with the receptionist, attitude, angry? Again customer service is everything to most businesses.
My Experience - 5.0/5.0 -
Thanks to everyone especially Omar.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Omar was very patient and allowed a thorough inspection of my repairs.
My Experience - 0.0/5.0 -
The front desk receptionist is not professional or customer service oriented
Likely to Recommend - 2.0/5.0
Repair Quality - 2.0/5.0
Customer Service - 2.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
This is the second vehicle Iâve taken and both times something was wrong
Repair Quality - 0.5/5.0 -
My car was fixed and is beautiful but they destroyed my leather steering wheel
Customer Service - 2.5/5.0 -
Person handling my car told me he would let me know if my car was going to be done later then expected then went on vacation. My car wasnât ready on time and because I wasnât told it was going to be postponed I returned my rental too soon and was stuck with no car
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
It was a pleasure dealing with J.C.! Very pleased!!!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 3.0/5.0 -
JC was pretty good. Young lady that answered phone spoke way to fast and when I asked her to slow down she sounded frustrated
Returned Clean
My Experience - 5.0/5.0 -
All of you were awsome. Thank you Maria Laura