Hendrick Collision Center Cary

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

The mirror looks and works like new. Great job!

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Great service and communication from start to finish and follow up. Amazing in this day and age.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

They did an excellent job on the repairs of my car. It looks beautiful as good as new. All the employees were very kind and Jeff Saldo kept me posted on the progress and was very nice to work with. Not someplace I care to visit often but if I ever need repairs again, I know where to go. Thank you all very much.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

My experience with Hendrick collision went well. Jeff Saldo kept me in the loop through the whole process and was very helpful.

Customer Service - 5.0/5.0 -

Customer service went very well.

Likely to Recommend - 5.0/5.0 -

This was my second repair.

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

So well handled. Professional people, communicating well, and doing quality work.

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Friendly, efficient and o the ball. Car looks great. Forgot to fix our glass and will now do it for free which we appreciate. Thank you all.

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Overall Great Service!!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great Service!!

Customer Service - 5.0/5.0 -

Great interaction

My Experience - 5.0/5.0 -

Everything when very smooth and very happy with the service and quality of the work and excellent service

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 0.0/5.0 -

My front turn signal lights lights are not working

My Experience - 5.0/5.0 -

Repairs were made to my satisfaction. While I have only had the car back for a couple of days, so far it is running as if nothing had happened to it. Jeff Salvo, the mechanic in charge, explained the work performed and certainly inspired a lot of confidence. One minor observation concerns the automated notification system through car wise, which listed an inaccurate completion date. Overall, I am extremely satisfied with this experience with Hendrick Collision Center.

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0 -

The auto notification system CARWISE was not accurate in specifying a completion date for the repairs.

My Experience - 5.0/5.0 -

The service was top notch. From beginning to end everything was great. I already recommended Hendrick Collision to my coworkers at WakeMed. Front desk was very customer friendly and professional. Preston was professional all during the process he was very assuring but careful not over promise and under deliver like a lot of establishments.

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

The Hendrick team was great. Joel was very knowledgeable and was great about communicating the process and timeline.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

The drop off & pick up was great. Everyone is very friendly, helpful & professional. When I picked my car up, it looked like the first day I bought it...BEAUTIFUL!! It does not look like it was ever damaged. I strongly recommend them for all your collision needs.

Likely to Recommend - 4.0/5.0 -

The workmanship is good, but the communication definitely needs to be improved.

Repair Quality - 4.5/5.0

Customer Service - 4.0/5.0 -

No proper updates from the Customer Service

Returned Clean

Likely to Recommend - 2.0/5.0

Repair Quality - 3.0/5.0 -

Repairs seemed ok but there were three estimates given to us during the process with differing totals. And subpar communication about why the increases I. Each estimate. The final bill was about one thousand dollars higher than the initial estimate leading us to wonder why and if the extra charges above the estimate were legit. I paid it. Most car shops that I have ever worked with won’t even look at and bill the customer without sign off. This is the first place I have been to that does it without

Customer Service - 2.5/5.0 -

See prior comment

Returned Clean

My Experience - 5.0/5.0 -

Hendricks always do great work. I have used them 3 times and will always use them and recommend others to do the same.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0