Hertrich Collision Center of Newark
In operation 4 years.
Welcome to Hertrich Collision Center of Newark! We’re proud to continue delivering the Hertrich Collision experience at our Newark location. Designed to serve the community, our state-of-the-art facility is fully equipped to repair all makes and models of cars, trucks, and SUVs with precision and care Our team of highly trained, I-CAR certified technicians uses the latest repair technology to ensure every vehicle is restored to pre-accident condition. From minor repairs to major collision work, you can count on quality craftsmanship and attention to detail at every step. For more than 60 years, the Hertrich Family has built its reputation on trust, integrity, and exceptional customer service. That same commitment drives everything we do at our Newark location by putting your safety, satisfaction, and peace of mind first. If this is your first visit, we invite you to explore our website at www.hertrichcollision.com to learn more about us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 0.5/5.0 -
They are taking it back to Check my concerns on the alignment. So until it’s fixed properly I can not give a honest proper review
Repair Quality - 2.0/5.0 -
It needs to be sent back to get it properly aligned
Customer Service - 5.0/5.0 -
The receptionist that took my information and did the initial walk around was very helpful and pleasant. No complaints with her. I wish I remembered her name.
Returned Clean
Likely to Recommend - 3.0/5.0
Repair Quality - 3.0/5.0 -
I was not contacted and alerted that I needed a second tire. I had placement of 2 new tires on the right side. The left side was measured at ~5. I was told an alignment was done but the tech did not drive the car. The alignment was way off to the left and the lane assist did not work. This is a no-brainer with the tire tread. I bought two new tires at another establishment but was told when I bring back my car this week for an alignment that I would have to pay $129.00. The lane assist will be covered. I am not happy with the tech service with regard to not alerting the management that additional tires were needed for the car's performance. This is not the first time that there has been tech issues while getting my car serviced.
Customer Service - 5.0/5.0 -
The young lady in customer service was top notch. Professional, prompt, respectful and very communicative with repair progress as well as education.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great communication, speedy service and my car looks great. Highly recommend!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 2.0/5.0 -
The front light that we fixed ,is not lighting on properly,it takes a while to light on,I have to bring my car back to be fixed.
Customer Service - 3.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My car looks great after the repairs. The staff was courteous and kept me in the loop on progress
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Updates were sent on a timely basis for the repairs
Likely to Recommend - 2.0/5.0
Repair Quality - 2.5/5.0
Customer Service - 2.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
They did a great job, were friendly, courteous, and professional.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 3.5/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 2.5/5.0 -
had to come back for my sensors to be installed correctly. before the sensors got replaced, they were working. when i picked up my car they weren't working properly