Hertrich Collision Center of Newark
In operation 4 years.
Welcome to Hertrich Collision Center of Newark! We’re proud to continue delivering the Hertrich Collision experience at our Newark location. Designed to serve the community, our state-of-the-art facility is fully equipped to repair all makes and models of cars, trucks, and SUVs with precision and care Our team of highly trained, I-CAR certified technicians uses the latest repair technology to ensure every vehicle is restored to pre-accident condition. From minor repairs to major collision work, you can count on quality craftsmanship and attention to detail at every step. For more than 60 years, the Hertrich Family has built its reputation on trust, integrity, and exceptional customer service. That same commitment drives everything we do at our Newark location by putting your safety, satisfaction, and peace of mind first. If this is your first visit, we invite you to explore our website at www.hertrichcollision.com to learn more about us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job on paint . Fits are good too.
Customer Service - 5.0/5.0 -
Great employees. Very professional and pleasant.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0 -
Some confudion
Returned Clean
My Experience - 0.0/5.0 -
As of right now I am completely dissatisfied with what I had to deal with . I picked up my car today and everything checked out fine I was excited to get my car back after almost a month with delay on parts and what not . As I get in my car to go get an oil change I noticed that my back up camera isn’t work , which it was working fine when I dropped the car off last month. I was told that I need to take my car to Hyundai and have them fix it which I don’t think it’s fair that I have to spend additional money for something I had nothing to do with . I ve received a phone call on a delay which they didn’t know why my bsp sensor shows up as an error I told them they have to make sure it’s connected and recalibrate them and for some reason them doing that messed with the back up camera . They also stated that they confirm it was work and how it’s not working when I picked it up and they just stated they don’t know why . I just want the camera fixed the way I dropped it off please
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0 -
I'm very satisfied with the finished repair work on my car, thus far. However, in the interim, i was not kept up-to-date on the status as well as advertised by State Farm & Hertrich until the end. Thank you.
Customer Service - 3.5/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 3.5/5.0 -
the front end repairs look great, they forgot to replace the right rear mufguard
Customer Service - 4.5/5.0 -
very friendly and informative
Returned Clean
My Experience - 5.0/5.0 -
The completion date was much later than stated but I’m well aware of parts and supply chain issues. They kept me updated as best they could. Haven’t seen the finished product in the sunshine yet but what I saw looked very well done.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
Initial visit was a disaster. Also, there was a price increase after the initial quote. Steve was very responsive though.
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 3.0/5.0 -
Steve was responsive
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 2.5/5.0 -
Supply chain issues and change in ownership made the job take close to triple the time to complete the repairs.
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Overall the work was great. It would take a few weeks of driving to make sure everything's okay. The only issue I had is all the black fingerprints on my inside doors. That stuff is hard to get off. Would have been nice if someone would have cleaned out my car beforehand. Thank you though for your assistance.