Husteads Auto Body- Downtown Berkeley
In operation 78 years.
Husteads Auto Body is a certified premiere full-service, environmentally friendly Auto Body shop that specializes in high-quality vehicle structural repairs, frame realignments, paint-less dent removals, glass replacements and vehicle paint jobs from the simplest to the most complex designs. Our Master Collision Repair Technicians are I-CAR GOLD Certified and highly skilled using the auto body industries most advanced equipment. We have been serving the local community for over 70 plus years. We are family owned and very involved with our local communities.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- Spanish
- Korean
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0
Repair Quality - 3.0/5.0 -
Service did not make estimated completion date - late by a day. Repair was incomplete - driver side mirror electrical was incorrectly installed.
Customer Service - 4.0/5.0 -
Customer service was good. A bit of over communication via text and not answering phone calls but otherwise good.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Thanks so much, both Alena & Tim were wonderful and efficient regarding my highway hit&run collision in-take, assessment, quote, repair & final quality controls. Very happy with the services provided and my car's performance. Have already recommended your services to friends. Thanks again
Likely to Recommend - 5.0/5.0 -
Already did! Plus, I showed off your work to my staff.
Repair Quality - 5.0/5.0 -
Thanks for making my car whole again Alina & Tim!! Love that it looked detailed too! -Ev
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
My second car to be repaired there very satisfied both times thank you😊 have fun getting to the table
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
Great repair, great team, easy process
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Thank you for a very smooth process and regular updates
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I was extremely happy with my point provider at the shop. She kept me updated throughout this ordeal. I was very happy with her professionalism.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
You cared about doing a great job, and you did. Thank you.
My Experience - 5.0/5.0 -
Excellent service thank you for every thing I will recommend you to my friends
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0
My Experience - 4.8/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
this was my second, unfortunately, visit to the shop with same vehicle. It is a great place.
Repair Quality - 5.0/5.0 -
My car looks great
Customer Service - 5.0/5.0 -
Lisa is great!
Returned Clean
Likely to Recommend - 2.5/5.0 -
I gave Hughstead’s a 5 on the question of how likely I would be to recommend the business because my experience was mixed. I have taken my vehicles to Hughstead’s for more than five years because I have historically valued the customer service, and Lisa Fisher’s support during the intake and repair process was excellent. She was helpful, professional, and humanized the process. However, my experience with Tim regarding the damaged driver’s side seat casing was disheartening. Although the repair was ultimately performed, the process required me to contact my insurer after Tim initially disclaimed liability. That made the experience more stressful and disappointing than it needed to be. For that reason, I could not give a higher recommendation score. A rating of 5 reflects my appreciation for Lisa and my prior positive history with Hughstead’s, while also recognizing that the handling of the damage issue significantly affected my confidence in recommending the business without reservation.
Repair Quality - 4.0/5.0 -
I gave an 8 for the quality of the repair because the actual repair work was ultimately completed and appears to have been performed well. My score reflects that I was generally satisfied with the repair outcome itself. However, I did not give a higher score because the overall repair experience was affected by the damage to the driver’s side seat casing that occurred during the repair/interior clean-up process. Having to return the vehicle and involve my insurer to get that issue addressed made the process more stressful and less seamless than expected. So, the 8 reflects a distinction between the quality of the completed repair, which I appreciated, and the additional issue that arose during the process, which prevented me from rating the experience higher.
Customer Service - 4.5/5.0 -
I have taken my vehicles to Hughstead’s over the last five-plus years because of its customer service, and I want to especially recognize Lisa Fisher for how helpful she was during the intake and repair process. Lisa humanized the experience. She was professional, responsive, and kind, and she made the process feel much easier to navigate during what could otherwise have been a stressful situation. That said, while the repair was ultimately performed, the process of engaging with Tim regarding the damage to my driver’s side seat casing was disheartening. When I pointed out that the casing appeared to have been damaged during the repair/interior clean-up process, I was very disappointed by Tim’s response to my request for repair. Rather than helping resolve the issue, Tim disclaimed liability, which forced me to contact my insurer directly to report the damage and seek assistance in getting the item repaired. I appreciate that the repair was completed, and I remain grateful for Lisa’s excellent customer service. However, the handling of the damage issue left me disappointed, particularly given my long history with Hughstead’s and the customer service that had kept me returning for more than five years.