Husteads Auto Body- Downtown Berkeley
In operation 78 years.
Husteads Auto Body is a certified premiere full-service, environmentally friendly Auto Body shop that specializes in high-quality vehicle structural repairs, frame realignments, paint-less dent removals, glass replacements and vehicle paint jobs from the simplest to the most complex designs. Our Master Collision Repair Technicians are I-CAR GOLD Certified and highly skilled using the auto body industries most advanced equipment. We have been serving the local community for over 70 plus years. We are family owned and very involved with our local communities.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- Spanish
- Korean
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent work!
Customer Service - 4.5/5.0 -
Everything was very good but it took quite a while
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
They are very professional and gave constant updates on the status of my job.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
They made the process easy and the vehicle was ready when they said it would be. No complaints at all.
Likely to Recommend - 3.0/5.0
Repair Quality - 3.0/5.0
Customer Service - 3.5/5.0 -
I've been waiting for a part that they lost for my vehicle for a couple of months now since my first repair and they haven't said anything other than, they think it's on back order...
Likely to Recommend - 3.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 3.5/5.0 -
The body work was great! When I picked up the car it had an obvious loud mechanical problem that the shop didn't address until I pointed it out.
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 0.5/5.0 -
I called for repairs in May. I stopped by and they said they would order a new bumper. I called back months later and they said parts were coming in very slow. I called back in a month and they said SORRY.. WE FORGOT TO ORDER FOR YOU . I called CSAA and they got involved and in 2 weeks they had the part. I had to wait for an appointment to get it put on my car, then I had to wait a week while they did the work. No one apologized or gave me any explanation. They are the worst.
My Experience - 5.0/5.0 -
No complaints, definitely appreciate the fast fix and the clean, car looks like it was never in a accident, great communication and updates the whole time it was in the shop, A+ experience
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent work and good staff to work with. Very responsive.
Customer Service - 5.0/5.0 -
A(nother) wonderful repair job.
Likely to Recommend - 0.5/5.0 -
In the past, I recommended this shop to everyone I know who needed vehicle body work because my previous experience with them was excellent. I can't recommend them anymore because of this recent experience. Next time I will go with Kyle at the North Berkeley 7th St Husteads. He tried to step in and help me with Durant because there was zero communication from them for nearly two weeks.
Repair Quality - 2.5/5.0 -
As mentioned earlier, dissatisfied due to sloppiness. In 2014, my car was returned in immaculate condition.
Customer Service - 2.0/5.0 -
I used to love this shop. I wrote a rave Yelp review back in 2014. This time my experience was *not* good: poor communication (meaning *no* updates for nearly two weeks), my calls not returned, sloppy post-repair clean-up job despite car wash: sticky tape residue around repaired window not removed, driver's side floor mat covered in grey dirty footprints, both right side windows were not cleaned when I picked up car.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
The service was just great. The car was cleaned (which I really appreciated!). The people were so kind and helpful. Because I have an injured foot, they brought the papers outside, so I didn't have to go into the office. I can't say enough good things about the staff. And the car looks beautiful where it has been repainted.
My Experience - 5.0/5.0 -
The car looks beautiful! Nice job. It was a relief to be able to use the driver's side door again -- but really. My car looks 5 years younger!
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0 -
I understand the supply chain and repair backlog issues, but I climbed in and out of the passengers side of my vehicle and drove with the bottom scraping the road for 18 days.
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Looks great
Likely to Recommend - 4.0/5.0 -
Overall, I've always used Hustead's and been happy. I do think some interaction with a body shop worker during the process would have been best. Perhaps this is a COVID-related situation, but customers need to know more about the repairs that the young people with clipboards who come out to begin and end transactions.
Repair Quality - 4.5/5.0 -
I picked the car up just before closing time on a Friday and didn't understand when I got home why one of the main problems I had brought the car in about wasn't fixed — after my accident, the hatch wouldn't open all the way. Would have been nice for someone to show me how, on Subaru Outbacks, you have to hold the button in (on the inside of the hatch) to re-set the height that the hatch opens. It got thrown off with the impact of the accident. It appeared this problem hadn't been fixed, so I needed to bring the car back on Monday, and a mechanic came out to describe this to me and help set it back to where I needed it. Would have been nice to have this help on Friday and not have to return. Otherwise, the rest of the work and service was fine.
Customer Service - 3.5/5.0 -
In light of COVID, there is only curbside service, and I was helped not by someone who works on cars. This is fine for some things, but not for when I picked my car up and needed some explanation about how the hatch needed pre-setting, to open all the way. I had to bring the car back to get help with this; seeing a mechanic right away would have been better.
My Experience - 5.0/5.0 -
The staff were an important element in make my experience very satisfied! Thank you.