Icrash Collision
- Cash
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
My car looks brand new! Thank you iCrash. You are highly recommended.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Excellent overall service and repair
My Experience - 5.0/5.0 -
Tyler and ivy provide great customer service further making the entire process simple
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
See the first comment
Repair Quality - 4.0/5.0
Customer Service - 2.5/5.0 -
When I put my car in shop I was told it would take 5 days. The young man I talked with called me on two days later and said the part they had to order hadn’t come in but if it came in the next day they would get it painted and do the repairs. He called me the next day and said the part was painted but they still needed to put it back on the car and it would ready Monday morning by around ten am, which I told him it was fine. I didn’t hear from him on Monday so I called that afternoon and he said they were having problems with paint sprayer , but he told me I’d get it back the next morning around 1030, which was Tuesday morning. Same thing on Tuesday waited until the afternoon and had my son call him. He told my son it would be ready the next morning, which came and went. My son called that afternoon, which was on Wednesday and left a message for the general manager to see what was going on with my car. The young man called me back a little later and started giving me the run around once again. Told him I didn’t want to hear it as that was what he told me last Friday. He apologized and said they would take 200 off my bill then told me they would deliver my car the next day. I received a call this morning on Thursday and said they’d have my car to me at 130, which came and went. It was close to 4 pm before they finally brought the car to me. I was told it would take 5 days but the communication was the worse I’ve experienced with any repair shop. I felt I was getting the run around every time I had to call. They could have told it would take a week and I would have be fine with it but being told it would be ready the next morning for four days and I had to call when they didn’t call and let me know it wasn’t going to be ready, not even a we’ll call you when it’s ready. So needless to say I am not a happy customer. I finally got it back this afternoon and they did take 200 off my bill, which I appreciate. That’s why I gave them a five and not a zero.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very!
Customer Service - 5.0/5.0 -
Professional and made it easy!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
The staff was professional & efficient on repairs & service. Fast & friendly is helpful in stressful times.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Excellent service from beginning to end. Ivy and Tyler are so professional and personable. They made this an easy process. I appreciate the partnership with Enterprise. Getting and leaving the rental was so easy. Repairs are perfect. I was surprised and grateful my car was washed too!
Likely to Recommend - 5.0/5.0 -
excellent overall service from beginning to end
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Terrific service! Ivy was wonderful and Tyler had my car repaired quickly.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
The work is great, the office is helpful and worked with my schedule.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Outstanding work
Customer Service - 5.0/5.0 -
Incredible staff
Returned Clean
My Experience - 5.0/5.0 -
I am so grateful for the exceptional service I have received from Tyler O'Connor. I came straight here from a competitor after realizing they were being dishonest. I was in tears and feeling stressed. Tyler has provided me with peace of mind by taking complete control of the situation. He has taken initiative to speak to the adjuster for me, to get all of my questions answered. He is readily available to help each time I call or come in. Tyler is very efficient and considerate, moving the process along quickly. He is extremely helpful, knowledgeable, and kind. Tyler kept me informed throughout the process. My car looks amazing! I couldn’t be happier! I will recommend everyone I know to iCrash Collision thanks to the exceptional service i I received from Tyler.
Likely to Recommend - 5.0/5.0 -
I will be recommending iCrash Collision from now on!
Repair Quality - 5.0/5.0 -
I am so grateful for the exceptional service I have received from Tyler O'Connor. I came straight here from a competitor after realizing they were being dishonest. I was in tears and feeling stressed. Tyler has provided me with peace of mind by taking complete control of the situation. He has taken initiative to speak to the adjuster for me, to get all of my questions answered. He is readily available to help each time I call or come in. Tyler is very efficient and considerate, moving the process along quickly. He is extremely helpful, knowledgeable, and kind. Tyler kept me informed throughout the process. My car looks amazing! I couldn’t be happier! I will recommend everyone I know to iCrash Collision thanks to the exceptional service I received from Tyler.
Customer Service - 5.0/5.0 -
I am so grateful for the exceptional service I have received from Tyler O'Connor. I came straight here from a competitor after realizing they were being dishonest. I was in tears and feeling stressed. Tyler has provided me with peace of mind by taking complete control of the situation. He has taken initiative to speak to the adjuster for me, to get all of my questions answered. He is readily available to help each time I call or come in. Tyler is very efficient and considerate, moving the process along quickly. He is extremely helpful, knowledgeable, and kind. Tyler kept me informed throughout the process. My car looks amazing! I couldn’t be happier! I will recommend everyone I know to iCrash Collision thanks to the exceptional service I received from Tyler.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0 -
Good service
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0 -
Good service timely and attentive
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Professional and friendly.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 3.5/5.0 -
Repair looked like a patch job. I had to bring my vehicle back two times to have a new piece of molding put in.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My car looks beautiful!
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
We had the best service at icrash for our vehicle repair. The service was so professional with quality results. Tyler was excellent with customer service and reaching out to us for updates and showing us exactly what was replaced and repaired. The entire project was coordinated and completed in a very timely process making this stressful situation seem so much less so. All the details were taken care of for us. It was also such a nice surprise to pick up our car that was spotless! It was washed, vacuumed and cleaned looking brand new! We would highly recommend iCrash as this company goes above and beyond! Thank you so much.