Kaizen - Commerce City
In operation 16 years.
From the start, Kaizen Collision Center was creative in choosing what opportunities to pursue. We embrace OEM Certifications, Dealership Relationships, electrical vehicle repair, employee training and building relationships within the community. Kaizen means to continuously improve; this is our motto every day. Each day we work hard to provide customers with the highest level of auto repair service in a friendly and comfortable atmosphere. We are excited for the next phase of growth and look forward to establishing Kaizen Collision Center as the leading repair platform in the country. With our continued growth, opportunities for employees and ability to supersede client relationships Kaizen will continue to grow.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:30 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
I’d send anyone I know to Frank.
Repair Quality - 4.0/5.0 -
They dropped the ball on repairing my vehicle, and I was not pleased. Until Frank stepped in. He helped me out with a rental car, gave me rides, and picked up my vehicle and brought it back to me for an alignment issue. He went above and beyond to make it right for me. He is an awesome service manager.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
All work done was extremely excellent way above expectations . Will definitely recommend to others!!! Excellent customer service
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
To anyone needing repairs!!
Repair Quality - 5.0/5.0 -
I appreciated the professionalism, the customer service was excellent👌, I would refer anyone needing repairs to Kaizen, particularly in Commerce City! Thanks guys!
Customer Service - 5.0/5.0 -
Excellent. . .would refer anyone without question to Kaizen Commerce City.
My Experience - 5.0/5.0 -
My experience with Kaizen Commerce City was great. They were professional and did a great job. 10 out of 10!
My Experience - 5.0/5.0 -
Good people and I like the updates of progress
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great service. Truck was done on time and as promised. Excellent work. I will recommend Kaizen to anyone that I know that needs auto body work.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Thank you for an excellent job well done all around. Also, I’m so thankful you had my wallet that I forgot in the rental car. The person that handed me back the wallet at Kaizen, I will take to lunch or coffee as an expression of my gratitude. Thanks again! 303-709-6276 cell / text 303-694-6276 direct line at work
My Experience - 5.0/5.0 -
Jake and Maria were very courteous and professional when handling the estimations and admin work. I’m very satisfied with the quality of the work done by the technicians as well.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Jake and Maria were very courteous and professional with my truck repair estimates, scheduling and progress communications. I would highly recommend Kaizen for any automotive body repair work
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0 -
We are still waiting for parta for the door
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
Shop seems understaffed which isn’t their fault, reflection of Kaizen’s standards for its employee care and customer care. Adjuster was great but he was clearly spread thin and I felt for him. No one likes to chase people down for updates on their car that’s well past the estimated pickup date. Additionally one would assume if they’re getting their broken out window replaced, that means the broken glass is all cleaned up too. Wrong. I immediately sat on broken glass while getting into my car and then noticed it all over the floor and in my AC vents. I also noticed gaps in my dashboard where things were fixed and replaced but don’t fit right. After being without my car for a month it was disappointing. I don’t think this is the teams fault, it’s generally owner/operator/corporate expecting teams to do more with much less and thus the production is lack luster. Zach and front desk woman were great and friendly, communication was lack luster, final execution was disappointing.
Likely to Recommend - 1.0/5.0 -
Again, customer service staff was great. Quality of work and after work cleanup was not great. So no, I would not feel confident recommending this shop to a loved one because the work didn’t feel completed.
Repair Quality - 2.5/5.0 -
Jake and desk lady were very polite. Shop seems ran thin, car got delayed multiple times. After being there for close to 3 weeks/1 month I picked it up and immediately sat on broken glass when getting in. I assumed that if you’re getting a shattered window replaced that it would include the broken glass clean up. There’s broken glass still on the floors, seats, inside of my AC vents…again, Jake and Front desk lady were very polite, kind and professional, but it seems like they need more staffing. Not their fault, that’s reflective on how kaizen chooses to run things. I appreciate the work done but wouldn’t feel confident recommending this shop based on gaps in communication, quality of work and inability to stick to timeline estimations.
Customer Service - 5.0/5.0 -
Jake was great. Front desk woman was great.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very pleased with the work that was done.
Customer Service - 5.0/5.0 -
Good 👍