Kaizen - Fullerton
In operation 57 years.
From the start, Kaizen Collision Center was creative in choosing what opportunities to pursue. We embrace OEM Certifications, Dealership Relationships, electrical vehicle repair, employee training and building relationships within the community. Kaizen means to continuously improve; this is our motto every day. Each day we work hard to provide customers with the highest level of auto repair service in a friendly and comfortable atmosphere. We are excited for the next phase of growth and look forward to establishing Kaizen Collision Center as the leading repair platform in the country. With our continued growth, opportunities for employees and ability to supersede client relationships Kaizen will continue to grow.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:30 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They took great care of my vehicle in every respect needed
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Most of the process went smoothly. Issues are: Initial visit had me to believe that work was to be performed, parts were to be ordered and I would be contacted when the parts were on site. After two calls, it turns out the initial inspection was "photos only. Once I confirmed work to be performed, the process only took a week. That was 8 weeks of wondering. I will take partial blame for not following up sooner, but I was under the impression the work was moving forward. Initial inspection of work done, paint (left rear quarter panel) was good. Paint was blended very well. One connection to the top (top was removed for paint) was not reinstall as factory, but not a deal breaker for me. all in all, I am happy with the turn out. Just could have been completed much sooner.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
None
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The staff at Kaizen are professional, helpful and very friendly. They did a great repair job and did it in a timely fashion. Francisco was a pleasure to deal with and made the experience easy and efficient. I would definitely recommend Kaizen.
Customer Service - 5.0/5.0 -
Everyone was very knowledgeable and friendly.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Everyone was very professional and kind! They guided me through the process and respected my opinion and how I felt about my car. I love my Ford Focus! I have been driving Fords for over 40 yrs. Thank Fullerton Ford, Ms Lauree
Likely to Recommend - 3.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.0/5.0 -
We needed vehicle sooner than completed date.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Other than waiting for the panel on back order all repairs came out well.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I’ll be recommending this location to anyone that I know gets into an accident
Repair Quality - 5.0/5.0 -
They took care of my truck like it was there own and it looks brand new again
Customer Service - 5.0/5.0 -
Very pleased with the service I got
Returned Clean
My Experience - 5.0/5.0 -
Excellent workmanship and attention to detail! I am so pleased with the repairs and on how fast the repairs were completed. Patti and Henry Gomez were wonderful in dealing with my situation and very competent and informative in handling my transaction. I feel very fortunate to have had them take care if my needs and making my experience a pleasant one.
Likely to Recommend - 5.0/5.0 -
Would absolutely recommend this company for any and all auto repairs. I will recommend to all my family and friends in the event they need assistance.
Repair Quality - 5.0/5.0 -
The repairs on my automobile were beautifully done. The craftsmanship and the attention to detail to include the perfect color matching was very impressive and so much appreciated. Their workmanship is unparalleled and their staff that I interacted with were superb very attentive and professional.
Customer Service - 5.0/5.0 -
They were outstanding from the receptionist to the general manager I felt valued and comfortable in all my dealings with them.
My Experience - 5.0/5.0 -
henry and his staff are so attentive and very easy to work with. they repaired our car so quick and everything looks amazing. kaizen has helped us repair our car twice now and we will not go anywhere else. they made our experience so easy and very smooth.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
They forgot one thing on our door. The plastic part. It was minor but necessary. I couldn’t go back with my kids. So they came to my house. Took my car and dropped it back off. For a momma that is everything. Thank you!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
My claims adjuster (John Kilpatrick) was quick to get in touch with me after I reported the accident. I exchanged information regarding the accident and he gave me a few names of collision shops. I was very pleased with the shop’s repairs and customer service. Mr. Kilpatrick was also quick to get my deductible reimbursement back to me. Not sure what was going on with other party’s insurance as they were dragging their feet regarding deductible. Nonetheless 2 months later my car was repaired and I am content with the results. The reason for a score of 9 is due to lack of communication. I only wish that within the 2 month time frame of waiting I would have gotten an email or phone call letting me know if the other party was going to accept responsibility for accident. I fretted during those 2 months pondering the answer to that question. Had that happened my rating would have been a 10! Thank you AAA!
Customer Service - 5.0/5.0 -
Great Collision Shop! I would definitely recommend this shop! (Kaizen Collision Shop) Their Customer Service is outstanding.. I received frequent phone calls updating me about the repairs and the time frame completion. They also gave me rides to and from the shop as I only have the one car. Great recommendation! Thank you AAA!
Likely to Recommend - 5.0/5.0 -
Completamente/ recomendable
Repair Quality - 5.0/5.0 -
Muy amables y profesionales Muy buen trabajo y atención
Customer Service - 5.0/5.0 -
Exelente